Mandy

@Xernoton said:
https://forums.bhvr.com/dead-by-daylight/discussion/comment/3573186#Comment_3573186
Careful. You don't wanna hear everyone calling you a liar because you said it might come before 2024. You know how this community can get.
It would be nice though, if they told us a bit more about how it is coming along and when we might expect it the very earliest. Just so that we know not to go too crazy before that.
https://forums.bhvr.com/dead-by-daylight/discussion/comment/3573515#Comment_3573515
Could you tells us a bit more about what exactly it is that needs all that careful testing, or potential issues? Because, respectfully, from my (admittedly very uneducated) perspective, it seems rather simple. Add a FOV slider, that allows players to scale their own FOV in either fixed numbers or freely.
But of course I am not a programmer, so I cannot possibly see all the potential problems. I reckon many of us would be more understanding, if we had a better idea of what it is that actually needs to be tested so thoroughly.

To give an example, every map with every killer - bugs can occur that then need fixing. It's not as simple as with shadowborn which is a set fov - it's adjustable so all those adjustments need to be checked. Some killers also have a fov increase, Legion in Frenzy for example so it has to be worked into that as well.

in I hope the fov slider comes soon Comment by Mandy October 31, 2023

@Blinckx said:
https://forums.bhvr.com/dead-by-daylight/discussion/comment/3573070#Comment_3573070
Who cares, it's just a killer's QoL right ? I mean, it's not a survivors issue that need to be implemented asap, it's just killers so...
Meanwhile let's add more "QoL" to survivors

Sorry that you think that way.

But that's not how it works, it's not decided on whether something affects survivors or killers, but the feature itself. There's more work that has to go into this than you possibly realise. Which is why we confirmed in the original AMA where we discussed this first that it's not something that we're able to put into the game immediately, these things take time, they take a lot of testing and as you might be aware, there's other content that's going into the game as well which also takes a large amount of testing and bandwidth from various other departments.

However much you would love things to be killer or survivor sided, sorry that's not the way it is.

in I hope the fov slider comes soon Comment by Mandy October 31, 2023

FOV slider will be coming - I think most people underestimate the work involved, it's not a matter of making Shadowborn basekit - because there's different FOV's in between Shadowborn range and base FOV, that all have to be accounted for, built in, tested etc. So whilst it might seem like a simple process, it involves a lot more work.

in I hope the fov slider comes soon Comment by Mandy October 30, 2023

Given that things like perks and items are quite heavily part of balancing we'd need to weaken them if there was more of them available.

So for example with medkits, if players could carry two (plus have the in-game option to get more) we'd need to weaken medkits - then the issue would arise that a single one would be essentially worthless and players would need two. It's a very fine line to make something usable in game, and useful without making it overly strong. Which is why medkits had their recent updates as they were incredibly strong prior to that.

in Why can we only have four perks? Why not five? Comment by Mandy October 27, 2023

Under Review is when the moderators have seen the report and have logged it their end.

Denied is when something is not actually a bug, could be a technical issue or could be an intended feature.

The rest of what GentlemanFridge said is correct

in I need some basic education on how "Bug reports" section works... Comment by Mandy October 26, 2023

@Minnesota said:
https://forums.bhvr.com/dead-by-daylight/discussion/comment/3570086#Comment_3570086
Hello, thanks for the response, and yea receiving very much.
https://us.v-cdn.net/6030815/uploads/65DQ3DBP8MLP/deadbydaylight.log
I presume you're talking about this?

Thank you

in When this HELL with crashes and server disconnects will finally ends? Comment by Mandy October 25, 2023

If you're receiving crashes, can you get your game logs so we can investigate further please - it would be helpful, thank you.

in When this HELL with crashes and server disconnects will finally ends? Comment by Mandy October 25, 2023

you should be getting your refunds very shortly, if you've not yet received them!

in PSA: Shards are being refunded. Comment by Mandy October 20, 2023

The shard & AC difference will be refunded automatically by our team - I do not have an ETA on that yet I'm afraid. However, the refund is for the purchase on the 18th during the time when the sale went live and before the correct IS prices were added (so approximately the first 2 hours of the Event), no other refunds will be happening, anything purchased on the 19th October that is included with the sale, would automatically have the correct discount applied.

in How long to wait for the return of 4500 shards? I bought a survivor on 09/19/23 for 9,000 shards Comment by Mandy October 20, 2023

Also the login rewards are at 2pm ET - the question posted was at 1.41pm so before they were even scheduled to be out.

in Haunted by Daylight Daily Login Rewards Calendar Comment by Mandy October 19, 2023

@Caiman said:
I bought Renato with shards about a week ago. I doubt I'll be included in that, but it sure would be nice. Then I could get Thalita too, and I'd finally have every survivor unlocked.

This is only refunding the difference from when the sale started yesterday - Shard prices were not added until later, and the AC amounts were only 30% when they should have been higher. So we are refunding the difference on the characters. Earlier purchases (so before the sale started) are not being refunded.

in PSA: Shards are being refunded. Comment by Mandy October 19, 2023

@Amshnock said:
https://forums.bhvr.com/dead-by-daylight/discussion/comment/3566469#Comment_3566469
Same I got two Characters when it was 350 last night and today I seen them 250. I have not got the difference yet. hope it happens soon.

it's not going to be instant I'm afraid, it will likely take a few days.

in Where can i ask for a refund? Comment by Mandy October 19, 2023

Hi, we will be refunding the difference between what you paid vs what you should have paid. You do not need to contact our Support Team, we're working on having this done automatically for you.

in That was cruel bhvr. Comment by Mandy October 19, 2023

For players who purchased characters for either shards or AC's after the sale had started and before the prices were correctly implemented, they will receive the refunds of the difference in amounts automatically - we're currently working on this.

However, there's no refunds for anything purchased prior to the sale starting.

in Purchases/discounts Comment by Mandy October 19, 2023

If players purchased the character at full price with Iri Shards, or with the 350AC's prior to the correct pricing of 250AC's being implemented , then a refund of the price difference will automatically be sent to you.

However, there's no refunds for anything purchased prior to the sale starting.

in Where can i ask for a refund? Comment by Mandy October 19, 2023

If you purchased the character after the sale started then yes you will receive a refund between what you paid and what you should have paid with the sale. However, if you purchased prior to the sales starting then no, we would not be able to refund you.

in Is there a way to refund Iridescent shards purchase, now that the characters are on sale Comment by Mandy October 19, 2023

@Katzengott said:
https://forums.bhvr.com/dead-by-daylight/discussion/comment/3565969#Comment_3565969
Wasn't facecamping already fixed with getting rid of grabs? With the exeption of Stbfl and instadowns.
Also survs forget about how to save with 2 ppl, were 1 takes one hit and the other unhooks while the killer is in recovery.
That's the problem what i see with adding more and more free basekit perks and surv sided mechanics - survs even play worse as there is no need of getting better and learning. With basekit BT and the anti-camp feature, survs don't need to know how to go for a SAFE unhook anymore. In the worst case, they just need to trade. With the sideeffect last second unhooks are even more effective - more time on gens, just making sure the hooked surv doesn't enter the next stage.

Spinning that around a bit - the longer time on generators only applies if the killer is actually camping. And if the killer is camping then survivors are doing the right thing by staying on generators and finishing the match to escape.

If the anti facecamp feature kicks in, it's giving that survivor the chance to be able to participate in the game.

in "anti camp" system has done nothing for the game Comment by Mandy October 19, 2023

@scorpio said:
https://us.v-cdn.net/6030815/uploads/PVD9FJMO5G32/deadbydaylight.log
No problem, hope it helps. Here is my log if that helps as well.

thank you very much <3