Mandy
Mandy
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- Mandy
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@yourbabyglo said:
https://forums.bhvr.com/dead-by-daylight/discussion/comment/4021106#Comment_4021106
I’ll let you know that prior to October 14th I was in fact signed up, both boxes were checked. After contacting your player support twice regarding this issue, there was still ZERO help. Telling people well if you contact tech support there’s hope is such a let down and giving out false hope that something will be done, especially given the amount of those (including me) who have been signed up and still haven’t received any accommodation regarding this issue. Something needs to happen, cause the vast majority of us who didn’t receive it, despite being signed up, deserve compensation.
Would you like to give me your ticket number so that I can look into that, as they do check that you were signed up and the boxes were checked to see if there's further issues (its' how we found the tech issue)?
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Unfortunately, we had some last minute tech issues that were not present during our tech tests earlier in the day or in the tests done the day before. Whilst we fully endeavour to start on time, it was impossible in this instance.
We are not professional streamers, we are starting to do these Community Streams as a way to bridge the gap and give more information to players, it might occasionally have some tech issues - none of our jobs are as streamers, so we're doing our best here to make these work. I would really hope that we'd be given a little bit of leeway and that the community would understand that these are going to be a bit more casual in nature and things can go wrong.
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@Jay_Whyask said:
And all of the people who were already signed up for the newsletter before the tick boxes existed?
They just don't matter?
That doesn't seem fair considering the large amount of people who are clearly already signed up without having been properly notified about needing to sign up again.
the tick boxes have always been there, they are a legal requirement in order for us to send information via the BHVR Account.
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@Jay_Whyask said:
https://forums.bhvr.com/dead-by-daylight/discussion/comment/4021000#Comment_4021000
So you guys aren't going to recirculate the E-Mail?
It's exclusive to people who, somehow, knew to tick two boxes before the 14th?
It's exclusive to people who signed up for the same newsletter twice, unprompted.
Have you not seen the avalanche of people saying they're not getting their E-Mail?
I don't think shoveling all of those people onto the player support team is a good idea.
I do appreciate the feedback, there will always be personalised marketing that goes out to those who are signed up for it - and this particular newsletter was part of that. There was a resend of the email for those that were caught in a tech issue, but it did not change the initial criteria of being signed up by the 14th October.
There is unfortunately, no other option but to direct players to Player Support, if they are signed up by the date in question with the boxes ticked, and Player Support can check that information.
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If you are signed up to the BHVR Account and have both boxes ticked to allow us to contact you with personalised content etc, you should most definitely have received the charm. If you have not received it despite those things being done, please contact our Player Support team who can check the accounts etc, I believe its those that were signed up prior to the 14th October.
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@not_Queef said:
I 90% the gates for a laugh.
https://us.v-cdn.net/6030815/uploads/UM4XZNOM18QZ/diye9zd.gif
you just love the chaos!
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@OrangeBear said:
Because they did not even survey this. It was a hot topic when that happened. All the reasons for uninstalling were only applicable to survivor gameplay.
The data we use, is not that survey but the survey that pops up when you uninstall the game.
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If you're still having problems I do suggest contacting our Player Support - screenshot the Twitch page showing that you've claimed it there will help them also.
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Hi there, there was a technical issue that affected some accounts which was rectified later this afternoon (around an hour or so ago).
Some of the confusion seems to be where you sign up - it's on the BHVR Account website
also where you see the two boxes that are by default unticked, they need to be ticked so that we can email you information - that's a legal requirement.
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I am presuming this is related to cross progression via the BHVR account?
If that is the case, there could be a number of reasons - family shared content, content on the Switch platform etc.
We have an FAQ where you might be able to find the answer to your issue, if not though that page is also our Player Support site and opening a ticket there will enable the team to help you.
Cross-Progression FAQ – Dead by Daylight
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PS4 have yet to have the 9.2.3 update, so until that is released (hopefully within a couple of days), then you will be able to crossplay together again.
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@LiterallyNobody said:
"Fixed an issue on multiple maps where the camera would clip inside The Houndmaster's model at the beginning of a Trial"
This has been in 8 separate bugfix patches and the issue is still happening. There are so many gamebreaking bugs around this killer that have not been addressed for ages but this tiny cosmetic bug has been in 8 bugfix patches (Often as the only bugfix for her that update) and isn't even fixed. If you can't manage to fix this I have 0 confidence that any of the other issues will ever be addressed, let alone fixed.
I do have info on this, and found it it's not quite as straightforward as it seems, hence the bugfix words it as "multiple" maps and not "all" maps. The fix has to be applied on each individual map, and each individual map seed, which is a massive amount given how many seeds for each map there are. So it's an ongoing bug fix, it's not that we're not fixing the other maps.
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Yeah you can begin to queue as Wraith for example and switch to Legion to spend BP, but you will load into the match as Wraith - it doesn't allow you to switch killer for in the match.
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Please make sure you're selecting the Arcane Dowsing Rods, only whilst in the Event queue, they will not be accessible in the main game.
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@For_The_People said:
https://forums.bhvr.com/dead-by-daylight/discussion/comment/4016850#Comment_4016850
Wait you’re a Brit? I always presumed you were Canadian!
This is most surprising and pleasant - Entity tea party when?!
I choose Lisa and Rose as they are also underdogs lol
I am indeed a Brit, now living in Montreal though as I had to move out here for my job.
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I have been a Nea main since she released in 2016, I'm so used to playing her that despite occasionally playing other characters for a few matches, I will always go back to playing her. Zebra pants, Iron Maiden Shirt with either the L3 head or the prestige one - that's me!
Everyone used to refer to Nea as the entity so she was really the underdog when she came out, and as a Brit, gotta love the underdog!
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There is unfortunately an issue with AWS that's affecting several services, this being one of them.
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@Skillfulstone said:
It's impressive that, for almost a full month now, a big issue causing actual strain on every hardware hasn't been fixed still, and it's been what, 3 patches since then?
It's happening on Xbox Series X too.
It's unfortunately not a simple one to resolve, it's also not affecting everyone - so that always makes it much harder to find the cause. I totally get that it's frustrating and that it feels like a long time before being fixed, but when bugs are not affecting everyone it is much harder to get a repro of it, to be able to find the cause
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@nurdecai said:
The support team told me to run the game in compatibility mode and clear the steam cache, but it didn’t work. Lol. Guys, I think everyone should submit a ticket. That’s the only way they’ll take notice.
The team is working on this issue, there is no need to submit a support ticket.
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What platform was this on please, and if on PC, can you provide your PC specs, thank you.
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@dramafinesseXD said:
https://forums.bhvr.com/dead-by-daylight/discussion/comment/4014953#Comment_4014953
have you guys got any intent to make a casual and ranked queue which I know a lot of players have been asking for ?
There's no plans for that at the present time, we are looking to rework MMR which should help somewhat.
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There were a lot of complaints about the way old Ranks worked back then, so I very much doubt we'd go back to that system. It was widely accepted that ranking up was not difficult and was purely a time investment, unlike the current version of the MMR, which has "win conditions" for want of a better term.
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Are you using the Crystal on the Generator or just holding it as a survivor?
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You still require a Gamepass to play the online game with Xbox. The wording on the Xbox page for reference:
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We would not allow the blocking of players, players would do things for reasons that were outside of "this person was a cheat" - it would be more "this person beat me". We saw this many years ago when you could block players with a 3rd party programme, there were a few nurse mains who couldn't get a match.
The in-game block feature is purely about chat, it's not meant to block you being matchmade with someone.
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Switch will not get the first bugfix patch, they will get a larger bugfix patch which combines the content of bugfix patch 1 and 2 together and that's released approximately a week after the bugfix patch 2, which would take to roughly the 14th of October.
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@Mandy said:
Nobody has gotten banned for changing perk icons! And yes the information shared in this thread is accurate, it's very much "use at your own risk", if you do get banned via EAC we would be unable to unban you.
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Nobody has gotten banned for changing perk icons! And yes the information shared in this thread is accurate, it's very much "use at your own risk", if you do get banned via EAC we would be unable to unban you.
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When the update goes out, Switch players will be able to choose if they wish to remain with crossplay off or on, the setting will be available then, every person has the right to opt out of crossplay no matter what platform they are on.
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Are you still experiencing this since 9.2.2 was released?
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Right now there's likely issues on Steams end, looking at Down Detector and the Status pages, which is the likely cause
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The Switch update is approximately a week after Bugfix Patch 2 so tentatively scheduled for the 14th. The compensatory rift fragments will be for the rift that opened today, to make up for the time lost.
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Off the Record was always on our list for changes, even without the tunneling solutions tested, we were aware on how the perk was able to be weaponised and felt that 80s Endurance was a pretty long length of time, it's part of why when adding it back, we've halved the duration so it is still strong in a situation where a player is being tunneled but it will be in a healthier position which won't allow it to be weaponised in the same way.
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@TsukiYurei said:
https://forums.bhvr.com/dead-by-daylight/discussion/comment/4011240#Comment_4011240
Yes there is,
I don’t know who informed you of that.
With all due respect Mandy.
For every match you play during the final days of a rift, You earn slightly more rift fragments for each consecutive match you play aka Rift Frenzy.
Seems your avoiding the question, Don’t you think the Switch DBD community as a whole should be compensated for a no rift bonus, With less than 24 hours remaining to complete it?
We deserve a rift fragment code at the very least.
Kind Regards
I'm sorry but whilst I understand your frustration that Nintendo Switch platforms do not get the updates at the same time as other platforms, Switch players did not lose any days of this particular rift. There will be a delay with the next Rift starting on Switch of approximately one week and we will compensate for this.
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@MoZo said:
https://forums.bhvr.com/dead-by-daylight/discussion/comment/4011135#Comment_4011135
just for confirmation, is bug fix 2 is still scheduled for other platforms this week?
yes, it should be this week.
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@TsukiYurei said:
That’s cool, And I appreciate the reply Mandy.
It’s still not fair we Switch players are waiting longer for matches without crossplay for weeks.
And then we also don’t get a Rift Fragment frenzy why & how is this fair?
Which every other platform gets a rift fragment frenzy for the last 24 hours of a rift, Apart from Nintendo players right now.It’s unjustified, How am I & many other loyal DBD Nintendo fans meant to complete 20 odd tiers within 24 hours hrm?
Please request a code to be dropped for a big rift fragment pack for Nintendo players immediately via social media posts.
Because this is still unjustified and unfair on the DBD/ Nintendo community as a whole !
Thank you.
https://forums.bhvr.com/dead-by-daylight/discussion/comment/4011227#Comment_4011227
There is no Rift Fragment Frenzy for any platform, this isn't something that we do.
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The compensation for Switch players is for when the Rift is delayed for them - this particular rift there has been no delay, so the compensation will be for the upcoming Rift, Reverance, which is active from tomorrow on other platforms and on Switch when they get their Bugfix patch (which is the two bugfix patches combined), approximately a week later.
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Bugfix Patch 2 will come out on Switch approximately a week after it's released on other platforms - on Switch this bugfix patch will contain the fixes that were seen in Bugfix Patch 1 and Bugfix Patch 2, so it will be a large patch. When that bugfix patch is released, then crossplay will be possible again as all platforms will be on the same version.
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@Ceranetta said:
https://forums.bhvr.com/dead-by-daylight/discussion/comment/4009542#Comment_4009542
Hi! I can confirm I have not run any other build on The Krasue other than this one, and I do not have full hex builds on any other killers either. I am pretty certain I don't even have Hex: Ruin or Hex: Blood Favour unlocked as perks. I quite honestly can't think of anything I've done that could have triggered it, and this was only one game among many. I think I saw it on one other killer when I was playing on survivor, I think the killer was The Ghoul, so it's not killer dependent either.
Thank you very much for the update!
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Thank you very much for this report, we've sent it to the team for immediate investigation.
I'm trying to think how this could possibly have happened, did you change perks prior to loading into game and maybe had on a full Hex build in the previous match, do you have full hex builds on any other of your killers (asking about full hex builds, as it seems to be hex perks that you had the effects of in game).
Thank you very much for any extra information that you can supply!
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Switch players will no longer get the first of the bugfix patches, instead they will receive one bigger update for bugfix patch two. They will receive this approximately a week after its released on the other platforms.
We do have an FAQ explaining the way it works in a bit more detail:
FAQ for Nintendo Switch Release Time Changes – Dead by Daylight
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Often in the PTB we only use placeholders, so it's not the final versions…which is why it changes to Live.
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As everyone on this thread has already said, this Bugfix patch is the first of two for Krasue - there's some more minor fixes in this one, but the ones that should be more impactful are included in the second Bugfix Patch which should be next week.
Unfortunately, there's only a very short time after release before this first patch has to be locked in so there is not time to get everything in the patch, get it tested, certified etc. That's why we do two Bugfix Patches after a release.
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Whilst I like the idea of giving people rewards (I'm a big softy and want people to have all the things!), I think part of the problem would then be the quality of the replies to the surveys, I can imagine people would just randomly click any box to fill in the answer without really paying attention or caring about what they are choosing.
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@Birken13 said:
https://forums.bhvr.com/dead-by-daylight/discussion/comment/4008696#Comment_4008696
Have the people at BHVR ever considered being more transparent and get the community more involved in development? Like Trickster & SM Design Preview on Reddit but more in-depth.
You could let us share feedback on multiple different versions (could be very early prototypes and stuff you're unsure about) let you know which one we feel like sounds the best.
with things like MMR that's a lot more difficult to share, as there's different algorithms and the dreaded maths to take into account, so there's no current plans. I can say that we have had focus groups of players involved in the design process here though and got their feedback directly.
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We are working on changes to MMR - which will then help with matchmaking. It's something that's currently being worked on, and naturally it's going to be a pretty big implementation given that MMR affects every part of the game, so it's definitely not something we can just rush out.
Matchmaking is currently working as intended, players are matched within a few points of their actual MMR score - I think the frustrations that some people feel are down to the MMR itself.
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Can confirm that we're aware of this one - the giant tambourine is bringing back memories of giant survivors back in the day!
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Thanks for your feedback around this folks, we can confirm that the ability to crawl and recover at the same time with Tenacity perk will be back in a future update (sorry not exact ETA that I can share at the present time).
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I know this discussion has been closed, but I wanted to reassure you that we're already looking at Off the Record and will hopefully have some changes lined up for the 2nd Bugfix Patch.
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They should be fixed after an update on our side this morning, however you might have to redo them the first time - but then they should be saved!