Mandy
Mandy
About
- Username
- Mandy
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Comments
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Firstly, we do not discuss bans publicly.
Secondly, if you've had an appeal and that has been denied then that is the end of the process and the ban remains in place.
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Anonymous Mode makes no difference to the reporting.
You flag the player in the end game chat as you normally would. There is now no need to put the player ID (name or steam ID) onto the support form that's sent with the additional evidence as the match is tied up from the reporters account.
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@RiskyKara said:
Wew this thread got spicy really fast uhm.
I'd love to get back to the original conversation before mods decide to obliterate this thread.
just cleaned it up!
Whilst I'm enjoying seeing what you'd all like to see in DbD - lets keep it within the rules here please. Thankies!
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@Araphex said:
https://forum.deadbydaylight.com/en/discussion/comment/3186175#Comment_3186175
I guess I'm still confused. Does it still need to be tweaked or adjusted for consoles? Or was it just not as much of a priority compared to other content such as new killers, survivors and maps? If it's the latter, I would think stopping toxicity in the community, stopping stream sniping and allowing us to have our privacy would be at a higher priority. But if it's because there are adjustments to be made, or even gathering data to ensure it's working as intended, I can understand. But it feels like PC players get the upper hand on this so any clarification other than telling us we aren't intended to have it right now would be useful. Especially since it was accidently given to us to begin with.
Hopefully my inquiry makes sense. Itsnjust frustrating because I had to quit playing after constantly being sent messages to off myself. I love this game and the only thing keeping from playing is the bullying. I hope thus makes sense and I hope to understand your judgement.
as I tried to explain in my initial comment this is to do with over riding platform level features, which is something we cannot do. This is absolutely nothing to do with priority.
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@Araphex said:
So, they just removed Anonymous Mode from console, despite it was working as intended, only because they didn't want us to have it? What am I missing here? I quit playing DBD on Xbox because of all the hateful messages I received from other players and got tired of cheaters/killer bots and for once Anonymous Mode actually made me want to play again. I just don't understand that if it was working without any bugs or issues, why remove it. Console players also stream and this just puts them off as well especially when people stream snipe. I would love to hear an explanation on why it was so important to remove it.
We did attempt to explain the reasoning in the patch notes. This was not a feature that was able to go Live and it was implemented in error. Platform level features cannot be overturned, those must take priority and unfortunately the Anonymous Mode over rode these...which is why we needed to remove it from the other platforms other than Steam & Epic.
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@Bunzmaster said:
https://forum.deadbydaylight.com/en/discussion/comment/3184253#Comment_3184253
Is that only possible to do with PC?
I'm afraid so yes.
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Hi, thanks for the report on this...if this does occur again, please can you upload your match logs here. Thank you.
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@ByeByeQ said:
https://forum.deadbydaylight.com/en/discussion/comment/3173953#Comment_3173953
I've had this happen too, the only time I saw a bonus as killer so far. I started matching with a clear +100% bonus as killer only to not receive the bonus after the match was complete.
We are looking into this, to make sure that the BP bonus is applying as it should.
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Can confirm, this is Self Care.
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Can confirm that the perk is Self Care - and thank you for flagging this.
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It's so helpful when in dying state to see aura's, you can tell if someone is coming to get you up for example so means you can make a decision whether or not to use your perk to get you up or save it - Unbreakable for example.
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@Frys_Dog said:
https://forum.deadbydaylight.com/en/discussion/comment/3176025#Comment_3176025
Thank you very much @Mandy but isn't it harder for you without the steamID?
It gets tied up from your ID when you make the report so our Support team can manage that pretty easily.
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I think what @MikaelaWantsYourBoon is saying, is that this button is not constantly showing up from them...please correct me if I'm wrong MikaelaWantsYourBoon?
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@n000b51 said:
BTW the uploading files system of the 'support ticket' to report is requiring a file lighter than 400Mo if I recall it correctly...
You can upload the video to YouTube - even keep it unlisted if you wish, and then just put the link in the support ticket.
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@MikaelaWantsYourBoon said:
https://forum.deadbydaylight.com/en/discussion/comment/3176019#Comment_3176019
You can't.
You still need to report them in game first. But in end game screen, there is not option to report them. Whenever i click their names (people who uses streamer mode), i have only one option to use: Block the Player. There is not report button.
This is not happening for all streamer mode users but it happens a lot.
What platform are you on, and the players that you want to report but do not get the thumbs up/down option on, are they on the same platform or different...I'm trying to figure out what's happening here
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The next step is exactly the same as previously - you flag the match using that thumbs up icon, then send the evidence in via a support ticket. Our team is able to tie up the matches that way. (you do not need to put information on the player you are reporting on the support ticket).
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@Frys_Dog said:
I had a survivor in my last game who remain hidden the whole match, then 4 gens popped in 10 seconds, while i had one person unhooking, one on the basement and the other on the hook, pretty fast, some werid ######### happened, survivors screaming, people making sounds of healing while alone on the ground, and then, the last gen pops and Kate Denson 02 escaped, so, i went to report her, but as she has no longer a reachable profile (with that kind of name there is only the block option) i cannot report, i cannot have the steam id, is just a freeway for cheaters, i know the report system wasnt very useful, but now we have nothing :/
https://us.v-cdn.net/6030815/uploads/JXYEVTC6O4ZO/cheater-heaven-png.png
Did you have the option to flag the match - the "thumbs up" icon?
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Firstly we do not discuss bans publicly.
Customer Support is quite correct, we do offer one appeal where everything is checked to ensure that there has been no mistake made, once that is denied we do not take any further appeals.
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@EvieSimpsForCrowLady said:
https://forum.deadbydaylight.com/en/discussion/comment/3175840#Comment_3175840
Andddd how exactly do I report someone whose name is Dwight Fairfield 02 who play on EGS and who I can only block??? Do you guys even play the game?
Are you saying you had no other options with the thumbs up prompt, it did not let you flag the player?
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Lets not argue about whether it's a buff - it's a change, and that's great....lets just play as him and give me some juicy feedback please <3
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The change to the grab detection area on survivor was not a bug fix, that's an actual killer change, hence not listed on the bug fix section of the patch notes. So yes, that's considered to be a buff as it has increased the detection area from the release of the Chapter on Live.
And I'm happy that people are finding that the 30cm grab detection zone feels better - it's definitely something we changed based on the feedback we received.
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Bugs are not fixed in the order of who they affect more - survivor or killer, it's actually completely irrelevant. Priority is a thing, which bug affects things more than others, as well as bandwidth - not all bugs that were found since release will be in this hotfix for example purely because there's not enough time to fix those that were found later on prior to this fix going live.
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@Dito175 said:
https://forum.deadbydaylight.com/en/discussion/comment/3174273#Comment_3174273
Do we have an ETA for switch or is it still unknown?
I don't have an ETA I'm afraid.
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We do not have information with regards to cross progression from these two platforms I'm afraid. For now cross progression is between Steam, Stadia and Epic games store only. We are aware that other platforms are a community wish but with the exception of Switch (which has been delayed), we do not know if or when this will be available.
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@GoodBoyKaru said:
https://forum.deadbydaylight.com/en/discussion/comment/3173941#Comment_3173941
Omg congrats on your promotion! So happy for you!
Thank you <3 <3 <3 <3 <3
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@Chocolate_Cosmos said:
https://forum.deadbydaylight.com/en/discussion/comment/3173939#Comment_3173939
Mandy can take cookies too of course!
Thank you, that's very kind of you.
<3 <3 <3 <3 <3
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This shouldn't be a thing...if you start the match at 100% then you should still get the 100% even if the bonus has expired during the course of the match.
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We've not given an ETA on this for the present time I'm afraid.
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My current highest is 16 but I've been concentrating on getting all the new characters prestiged over the weekend so didn't put that many BP into my main, then I forgot and started to put BP into someone else - I'm so not good at spending BP in just one place, my memory is too bad!
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@GoodBoyKaru said:
They plan on adjusting his survivor collision (not object collision) in an upcoming update to a value between the 20 of current live and the 40 of the PTB, as per Mandy, lead community coordinator for DBD at BHVR
I've been promoted...currently Lead Community Manager (outreach) across our digital games.
And yes, the comment I made is specifically to the grab detection zone of the survivor - I was very careful not to say hitboxes etc as to not confuse the issue :)
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I'm genuinely proud of the team of Moderators that we have on this forum, they work tirelessly and are always present. I couldn't ask for a better group of people...so thank you for sending them cookies <3 they truly deserve it.
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Have you already got the other perks unlocked on him via the new prestige system...if that's the case, this is normal, as there's no perks to get. You will unlock the T2 & T3 of his personal perks when you prestige him.
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@koery said:
https://forum.deadbydaylight.com/en/discussion/comment/3166518#Comment_3166518
Hotfixes when(approximately)? the buff is needed as well as those bug fixes.
we have not confirmed the dates of any hotfixes.
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@MikaelaWantsYourBoon said:
https://forum.deadbydaylight.com/en/discussion/comment/3166512#Comment_3166512
Thanks Mandy, Wesker is amazingly fun killer. Hope this fix make him better. Can i ask another question please if you can answer. Matchmaking Incentives is working very randomly and sometimes i am not getting any bonus.
How they are working, can you please make it clear for us
We're checking into any bugs that are posted, so these are things we're looking into.
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@Whoudini said:
https://forum.deadbydaylight.com/en/discussion/comment/3166512#Comment_3166512
Fantastic, that is what everyone has requested, around an extra 5-10ms should be fine. I assume along with this you will be fixing his bugs as well. It is nice to hear you guys are at least listening to the concerns, thanks!
Bug fixes are always a thing! Whilst our schedule is pretty tight, as most players know we normally do 2 hotfixes and try to get as much in those as possible. It's distinctly possible though that a lot of the bugs found on the live release will not go through until HF2 due to deadlines.
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Just popping in here real fast - we are looking to make some adjustment to the survivor detection area for grabs with Virulent Bound, as you know it was too large on the PTB and it got reduced for the release...we're going to be increasing it slightly to something in between what it was on PTB and Live.
We are monitoring feedback carefully around the release, and will possibly be making other tweaks - but can confirm this one with the grab right now.
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https://forum.deadbydaylight.com/en/kb/articles/305-f-a-q-cross-progression we have information here which should answer your questions with regards to cross progression. However, as of right now the feature is disabled on the BHVR account so you're unable to merge accounts - this is a temporary removal but I'm afraid I do not have an ETA of when this will return.
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Many of the Dev Team including myself play the game on Live very regularly, believe me we do understand the frustrations that our players feel.
Not everything can be put into the game, we have only so much bandwidth and there's things that will always have to take priority than others.
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We have all the information here with regards to fan created content.
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When you wish to report cheaters the procedure has not changed...you still need to make the in-game report as usual.
Then, if you have additional evidence, such as video, you can send that to our Support team. The section for name is now not compulsory on the Support form - we use your ID to tie up the report with the in-game report.
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And in-game reports do work - it's just that evidence is required for things like cheating. For chat offences, only an in-game report is required, no further evidence.
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@Flawless_ said:
https://forum.deadbydaylight.com/en/discussion/comment/3164085#Comment_3164085
Thanks for responding. The reason I’m worried is that the devs have said it themselves that in game reports do nothing unless you submit a ticket.
If im dealing with a hacker, or worse a subtle hacker then how will I be able to submit video captures then? And if I can’t create a ticket then how will I know if the report was received? Could you clarify please?
You will be able to create the ticket the same way as you always have done, nothing has changed. The only thing that has changed is that you won't be able to put the Steam 64ID/Name onto the report form, but we tie that up on our end.
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It is intended that you cannot check their profile, however you can still file an in-game report as normal.
When sending additional evidence to Support, you do not need to put the players Steam64ID/Name any longer (as this information is not possible to obtain with the Anonymous Mode), however our Support team are able to tie up the reports from the reports that you have made in-game. So reporting players is still very much possible.
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You should still be able to use the "thumbs down" icon to report that player if need be.
Then if you wish to send video evidence, you put your information on the report form and Support ties that up on their end.
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You can still flag the player using the mode, you just can't see their name.
There have been adjustments made on the Support ticket where you don't have to input the Steam64 ID of the player you are reporting (or the name) as we will tie this up on our end via the reports.
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@Pukenplag said:
https://forum.deadbydaylight.com/en/discussion/comment/3162142#Comment_3162142
Mandy is not a dev lol.
Yes you are spreading misinformation in the sense of telling the OP how they will get banned for using custom icons. They aren't bannable and period. They could become bannable, but that's you saying "you could have a plane crash on you while walking on the street, so don't walk on the street!"
Being technical here, yes Community Management is classed as Game Dev. :)
As I've said on this thread - these things are use at your own risk. There really isn't anything further I can say on this.
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Was the bonus offered at the start of the match?
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@Dennis1242 said:
https://forum.deadbydaylight.com/en/discussion/comment/3161442#Comment_3161442
Hello Mandy, thanks for your comment! but can you explain why the devs can't unban people banned by EAC? aren't the devs higher than EAC? I mean if they made the game why can't they unban people,i'ts their game not EAC's game.
It's a "won't" thing, not a physically unable to do. That is why we tell you that these things are done at your own risk...we do not promote altering game files in anyway.
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Hi, this is listed under Known Issues in the Patch Notes.
For the full patch notes you can read them here: https://forum.deadbydaylight.com/en/kb/articles/349-6-2-0-resident-evil-project-w
thank you.