Rinthespooki
Rinthespooki
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@Peanits said:
https://forum.deadbydaylight.com/en/discussion/comment/776769#Comment_776769
I might be able to help there. What kind of concerns are we talking about?
Im not that hyped after loosing the howling grounds cosmetics ive earned (still waiting for response om the ticket) wich makes me afraid to pay 10 euros, earn premium stuff and later find them gone.
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I dont like the one that requires to sacrifice survivors during endgame (i tend to finish matches before the final gen pops because i dont tend to do late game in a match)
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@Mandy said:
Support is inundated right now and with it being the weekend it may take a few days for you to get a response I'm afraid.
I can wait but please make this a priority to be fixed because loosing stuff from the premium rift will anger alot of people.
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@FireHazard said:
https://forum.deadbydaylight.com/en/discussion/comment/772654#Comment_772654
Your support ticket will be answered but it takes time since it works like a line. You're not first in line currently and the support team is working on another issues with other tickets.
Just be patient, and you'll be able to get your issue sorted out. And I mentioned the Ornate Mask because that's a mask that everyone gets when they create an account on BHVRs systems... they'll know somethings off because that mask is missing.
I just hope this gets fixed asap since rift is about to be introduced and just imagine loosing all your premium progress because of this.
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@FireHazard said:
https://forum.deadbydaylight.com/en/discussion/comment/772625#Comment_772625
This sounds like a lost progress bug that can sometimes happen depending on the situation and how the players game was properly saved. (It's entirely unknown to me personally how it actually occurs but this definitely sounds like a lost progress bug)
Your best course of action is to take this link to the support team and file it under "Lost Progress" and after that you should give them any videos or screenshots you had with those skins to help strengthen the case that you indeed owned these skins. (Since you also lost the silver Trapper mask which everyone gets when they log in, they'll most likely know something is up)
It's not like legacy where it needs to be proven without a shadow of a doubt due to the "clout" behind those skins or something... But you should provide proof so they can have a better idea of what to do in your support ticket. Anything honestly helps, and they should be able to help you out in some way.
Here's that support link: https://support.deadbydaylight.com/hc/en-us
Did send a ticket with a screenshot 2 hours ago.
But what about the ornate mask because i did have that.
@Mandy said:
@Rinthespooki you will need to contact Support who can help you, we can't help you here on the forums I'm afraid.
https://support.deadbydaylight.com/hc/en-us - if you open a ticket using that link, someone will be able to assist you.
Just did 2 hours ago but why is this happening to alot of players recently?
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@ASAPTurtle said:
Submit a ticket or email the devs about it. A Streamer lost his Howling Grounds mask for Huntress before and got it back
i already submitted a ticket and besides the howling grounds mask and donkey jacket, i also lost the ornate mask for trapper.
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Update : Got messaged back saying they will investigate the issue, hope its fast.
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@Boss said:
https://forum.deadbydaylight.com/en/discussion/comment/772497#Comment_772497
I don't know, but @Peanits , a Dev/Community Manager, recommended this for people who lost a Trapper mask.
So it might work for you with this cosmetic too.
Just checked and im also missing the silver mask for trapper too, @Peanits what is happening, why is everyone loosing the event cosmetics players earned?
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What does the files have to do with the cosmetics i lost?
@Kaiju said:
https://forum.deadbydaylight.com/en/discussion/comment/772494#Comment_772494
They gonna reply trust me i lose my cosmetics as well and they got it back to me
I submitted it as loss of progress, will that count? i also did send a screenshot of my huntress wearing it in a end-game chat.
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I did submit a ticket but i doubt that will help at all.