FreddyHan
FreddyHan
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- FreddyHan
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Can I bump my topic?
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@th3 said:
I had the exact same issue where I lost progress on everything (except auric cells/irishards). I submitted a ticket and continued to update it regularly. It took roughly 3-4 days max for them to give me bloodpoints in compensation. Not sure how the process is handled behind the scenes but if it takes longer than that to compensate for bugged progress then maybe there are some other issues going on.
Yes maybe you are right,but they should tell me if there are other issues going on at least,so I can feel not so anxiety.By the way,my player ID has changed after I lost my progress,how could that happen?Very strange.
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@GoobyNugget said:
https://forum.deadbydaylight.com/en/discussion/comment/1934288#Comment_1934288
well, i hope by us commenting, your post gets recognized by some mod and they'll prolly fix it, its the best we can do.
It is very kind of you and thanks again.
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@DebunkedMonsters said:
I'm sorry to say this but BeHaviour is notorious when it comes to customer support.
Bans for examples go no where regardless of their validity. Way back towards the start they banned a bunch of people indiscriminately and one of my friends got caught in the crossfire, he filed a ban appeal and the response was: "Shouldn't've cheated." Had to buy a whole new game.
Yours isn't a ban fortunately enough but I'm sorry to say that there's a very real chance that your support ticket will go no where. The ahem "INSERT DEPARTMENT LEADER HERE" ahem, tends to err...not really manage appropriately.
Best of luck to you though.
They are fast in general,but not for me this time obviously.I don’t know what is wrong to make them to take so long time on my case.Thanks for your reply.
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@BioX said:
Customer support was quick when it came to my complaint of being charged too many auric cells for a purchase.
Now this is about spending money soooo might have something to do with that.
And well, while replies were pretty quick, solving the issues took like...7 or so back and forths over time with me constantly adding screenshots to prove my case (not asked for but I felt it was important).
It was literally about 120 auric cells, or 1 dollar and 20 cents......and im sure HOURS went into fixing it lol.
So yeah, not very efficient but in my case quick to reply and friendly and trying to help etc so apart from it being rather rediculous it wasnt the worst experience for me.
The support’s feedback is fast in general,but obviously not on me.
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@albert_pain said:
I'm very sorry for your loss of progress. Commenting to keep this on front page
That’s very kind of you.Thanks.
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@GoobyNugget said:
that sucks, man. Losing your progress in a game always sucks, but especially in a game like DBD
@GoobyNugget said:
that sucks, man. Losing your progress in a game always sucks, but especially in a game like DBD
Absolutely right,how do I compete with red rank killers with only 1 skill and without any stuffs?I have played 950+ hours already and I don’t want to play as an rookie anymore.Damn.
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@slim0b said:
https://forum.deadbydaylight.com/en/discussion/comment/1933230#Comment_1933230
yeah 18 days ain't sufficient time I guess
Time is not a problem,but what i want to tell you is that during my waiting period,one guy lose progress too 1 day after me,and he submitt a ticket too,but he received the support’s reply with compensation within 12 hour!#########!I just felt I was been discriminated!Why did they treat me in this way?I’m confused and rage.
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@InsaneCoaster said:
Wow, I've heard some bad stories about losing progress, but this is one of the worst I've ever seen. 18 days? That's crazy.
Good luck getting your stuff back, that must be incredibly annoying.
Thanks mate.My all survivors and killers perk turn to level 1,skills,items,hundreds of 4th anniversary cakes,all gone(except the cosmetics ).Damn.And it seems that the support will give 60000 blood points per game hour played as a compensation,i think that is absolutely unfair.I have checked my statistics on https://dbd.onteh.net.au/ and it shows that I have earned 111159453 blood points at least.I’m curious about how long should I need to wait and the amount they could compensate for me.
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@Mandy said:
There's nothing we can do here on the forums with regards to this. Customer Support have answered your ticket and I am sure they are looking into the way to best refund or resolve the issue - things are not always quite so straightforward as they appear. If you've not heard anything after a period of time, a follow up to your ticket is advisable but please give it sufficient time from the first response from them.
What a pity, it seems that you have no relationship with the support team.Of course i have follow up my ticket in order to attract the support’s attention already,but it seems that i have been ignored.So I tried to open a new ticket to draw their attention,fortunately it worked,one support close my new ticket and merged it to original ticket without any reply within 1day,lol.This makes me think they are there but they don’t want to talk or handle my issue,ridiculously.And their latest reply was 13 days ago,I think this period is sufficient.Thanks for your reply.
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@Mandy said:
There's nothing we can do here on the forums with regards to this. Customer Support have answered your ticket and I am sure they are looking into the way to best refund or resolve the issue - things are not always quite so straightforward as they appear. If you've not heard anything after a period of time, a follow up to your ticket is advisable but please give it sufficient time from the first response from them.
What a pity, it seems that you have no relationship with the support team.Of course i have follow up my ticket in order to attract the support’s attention already,but it seems that i have been ignored.So I tried to open a new ticket to draw their attention,fortunately it worked,one support close my new ticket and merged it to original ticket without any reply within 1day,lol.This makes me think they are there but they don’t want to talk or handle my issue,ridiculously.And their latest reply was 13 days ago,I think this period is sufficient.Thanks for your reply.
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@Enlyne said:
I'm commenting to keep this in the front page, sorry for your progress loss, that's frustrating.
Hopefully a comm manager will see it in the first page.
Thanks dude and god bless you.
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@Airless said:
Because you didn't buy enough cosmetics. That what 80% of the trailers are for.
I'm afraid not.I have purchased over 350$ on the cosmetics and DLCs on this game,and that would be exceed 80% of the gamers.The support can caculate it easily.If the game have a VIP system,i must be one of the member.
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@Pepsidot said:
Hey I don't believe the way they refund bloodpoints is fair, especially considering you have to manually spend all of them again (which can take hours and hours).
However I don't see why they would accept third party statistics? Last I checked they only base how much you're refunded off of your hours played.
Yeah,this is the key point,they only base on how many hours we have played,and this is why i said it is unfair.