Discussions

• Why is the efficiency of official customer support so low?

  FreddyHan in General Discussions February 10, 2021

  I lost all my progress on January 22, 2021 after a match end and immediately created a ticket(NO.673116)to ask for help.Now 18 days have past,but the support still have't taken any actions but only reply me"We have successfully identified the issue and are now looking at ways to return the currency in an efficient way.So there is definitely hope and we really appreciate you sticking with us."12 d

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  32 comments 413 views last activity 5y
• Did the support accept other third party statistics?(Lost progress)

  FreddyHan in General Discussions January 24, 2021

  Unfortunately,i lost all my progress by unknow reason.I already ask support to help me.But i'm not sure whether they should credit enough bloodpoints what i have lost.So i turn to https://dbd.onteh.net.au/ to find my own statistics,it shows that i have earned over 111159453 bloodpoints.I'm afraid the support would't give back the amount.So i also take a screenshot on that site to give to the D
  2 comments 41 views last activity 5y