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Why is video evidence needed to report a cheater?

Erossr Erossr
in Feedback and Suggestions

It’s the first time I’ve encountered a game that needs to record a video to report a cheater. I really memorize the preivious support team when it only had two crews: Vorfidus and Alex.

At that time no matter you attached the video or not, even if the processing time was a bit long, they could still be wiiling to work for your ticket. But now though the support staff is enrolled more members, but the video is necessary for a report.

Let alone whether everyone would like to play the game with an OBS or Nvidia record in the background, the video submission requirement is also totally #########. If your video is probably bigger than 50-100M, it will crash because of time out. So what is the report working for? How I report a cheater that I suspect he uses wallhack?

Tagged: Mod

Comments

  • RenRen RenRen

    Cause they need to see if they were cheating?

  • Rizzo Rizzo

    You have to prove someone is hacking, plus you don't have to keep a recording software on the entire time, if you have an Nvidia card you can use the replay system, you can find more information about it here:

    @Ryuti said:

    Hello, people of the fog!

    When reporting a player, many offences require video evidence to help us investigate your report. Below is a list of bannable offences which may require video evidence:

    • Working with the opposite team to gain an advantage or grief teammates
    • Targeting specific users repeatedly in order to ruin their game experience
    • Holding the game hostage
    • Botting
    • Lag switching
    • Exploit bugs, errors in design, or undocumented features to gain access to what otherwise would not be available or to obtain a competitive advantage

    HOW TO RECORD YOUR MATCH:

    XBOX:

    • Press the XBOX  button to open the guide.
    • Press the VIEW button, and then select "Record from now" . Depending on your clip's resolution, you can record anywhere from 10 minutes with internal storage and up to 1 hour with external storage.
    • To end the clip, open the guide and press the X button . You'll get a notification when it's been saved.

    PS4:

    • Press the "Share" Button on your controller to begin recording gameplay.
    • When you've recorded your match, save your clip, and trim as needed.
    • After that you can upload the video directly to your linked YouTube account.
    • Length, quality and etc. can be changed depending on your console settings for Video sharing

    PC:

    • For players using an NVIDIA graphics card, you can enable Shadowplay which will automatically record any gameplay while running in the background.
    • To use Shadowplay ensure you have the GeForce Experience program installed.
    • Open the in-game overlay settings found in the top right corner. From there, you can turn on "Instant Replay" and adjust settings such as clip length, quality, and audio levels.
    • Alternatively, you can use OBS to manually record the incidents.

    INFORMATION THAT WILL AID US IN REVIEWING CASES:

    Opening your escape menu and viewing the match details tab.

    This will allow us to see all of the Survivor characters in the match and usernames of who is playing them.

    Visiting the tally menu once a match has ended.

    This will allow us to examine player loadouts including perks, items and offerings.

    UPLOADING YOUR EVIDENCE

    Due to the small file size limit on ZenDesk, we suggest uploading your evidence to YouTube and "Unlisting" it. This will prevent anyone without the link from seeing it, and will allow you to upload without needing to compress the quality to meet the size limit.

    For XBOX players,

    • Open the Youtube App, and sign in.
    • Navigate to the Upload tab. You may need to turn on "Enable Sharing on Social Networks" for your clips to be visible.
    • Select your recorded match
    • Enter a title and then select upload.

    For PC players

    • If you wish to cut down your clip, you can do so in the editing software of your choice. Otherwise you can upload the raw footage straight to youtube by navigating to your shadowplay recording folder.

    Please keep in mind that even with video evidence, an in-game report is still required.

    Screenshots are not considered valid evidence.

    If the video sent does not follow our criteria or the quality of the video is low, it is possible that nothing will be done against the player reported.

    And when you have to attach it to the ticket, you can just upload it to Youtube as unlisted and post the link in the description.

  • Purgatorian Purgatorian

    As Rizzo90 said, you have to prove they were cheating as they probably gets false reports from salty survivors or killers that were sore that they lost or accused of lag switching when their Internet may have just had a hiccup, gone bad or going a bit haywire.

    The amount of people who say they have reported for camping as 'It's not taking part in actual gameplay' or whatever the report for that is would lead to lots of unnecessary bans if not proven.

    This is why people were worried when they spoke of a bot deciding on a ban depending on the number of reports they got.

  • landromat landromat

    Because bhvr can not make replay system like in any other pvp game so game mod can just check replay and decide if person deserves a ban or not and leave it to us to mess with recording and huge report forms

  • YOURFRIEND YOURFRIEND

    @Rizzo said:

    You have to prove someone is hacking, plus you don't have to keep a recording software on the entire time, if you have an Nvidia card you can use the replay system, you can find more information about it here:

    https://forum.deadbydaylight.com/en/discussion/66835/recording-evidence-for-your-player-report

    And when you have to attach it to the ticket, you can just upload it to Youtube as unlisted and post the link in the description.

    The GeForce thing does not work with the gamepass version of the game.

  • Rizzo Rizzo

    @YOURFRIEND said:

    https://forum.deadbydaylight.com/en/discussion/comment/2557766#Comment_2557766

    The GeForce thing does not work with the gamepass version of the game.

    I think that's an issue in general with Gamepass games, not only Dbd, but knowing that, you can use different softwares to record, like OBS.

  • Brokenbones Brokenbones

    @Rizzo said:

    You have to prove someone is hacking, plus you don't have to keep a recording software on the entire time, if you have an Nvidia card you can use the replay system, you can find more information about it here:

    https://forum.deadbydaylight.com/en/discussion/66835/recording-evidence-for-your-player-report

    And when you have to attach it to the ticket, you can just upload it to Youtube as unlisted and post the link in the description.

    Is a screenshot of the scoreboard enough proof, if the survivor has a 'hacked' item?

    Like if a survivor brought a flashlight that had gel dressings for example

  • Rizzo Rizzo

    @Brokenbones said:

    https://forum.deadbydaylight.com/en/discussion/comment/2557766#Comment_2557766

    Is a screenshot of the scoreboard enough proof, if the survivor has a 'hacked' item?

    Like if a survivor brought a flashlight that had gel dressings for example

    Yeah, that should be enough proof.

  • Brokenbones Brokenbones

    @Rizzo said:

    https://forum.deadbydaylight.com/en/discussion/comment/2558620#Comment_2558620

    Yeah, that should be enough proof.

    Many thanks Rizzo! I'll keep this in mind if I ever come across a cheater.

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