Suggestive

Ah jeez...

Whilst I'm happy we've figured things out - this does mean you're in a "less than optimal" situation (putting it nicely). In cases like this, our usual response is to contact MS for a refund as Jarvs mentioned, but I believe you have done this already.

I'll see what I can do. I might need to ask for a few more things that are of a more sensitive nature, so I'll likely be communicating via your ticket - please bear with me though, as I'm still waiting for Microsoft to come back to me too

in Has Anybody Else Bought Auric Cells They Refuse To Give You? Comment by Suggestive February 18, 2020

I usually don't comment on these sorts of things, as no matter what I say, people will also have negative things to say about my team. Here though I feel compelled to, before I get onto the main topic.

Tickets can be closed for a variety of reasons:

For some reason the ticket went to our very old email address
You've created multiple tickets about the same issue - these are merged into the original ticket and the others are marked as closed/solved
It has been 7 days since we sent our last response and we haven't heard back - these are closed automatically
Your ticket contains insults and/or profanity
They've exhausted all avenues of potential fixes - the worst case scenario

Now, onto the meat of the topic. I have a theory as to what could have happened, but I'll need to ask something first:

How exactly did you buy the cells - was this done via the app, did you head to the MS store via web browser, if you did this in-game, did it lead you to a specific page?

For context, what I believe COULD be happening is that that the package of cells was for the Windows Store PC version of the game, rather than the XBOX version. Take a look at these two pages (no I'm not going to tell you to buy anything...) :

The AURIC CELLS are the new currency for Dead by Daylight used to purchase and unlock characters (licensed and non-licensed) as well customization items.

The names are the exact same - the only way you can see which version these packages are for is by looking at those tiny icons saying XBOX/PC. Unfortunately I've encountered this exact scenario in the past, hence why I am saying this. A person would still be debited, but they would not receive the cells - as each platform has its own Cloud ID.

Now I'm not saying this is what happened on this occasion, but it is possible. I do want this to be a warning though to other users, just in case.

As for a way forward - I don't have access to payments/transaction numbers myself, but I'm going to see if I can get an answer either from someone here, or via Microsoft. You've given me some purchase numbers so I am hoping we can find something.

However, I need to make you aware that I might fail and find nothing.

Either way, first I need to figure out the "why", then I'll know how to fix it.

in Has Anybody Else Bought Auric Cells They Refuse To Give You? Comment by Suggestive February 17, 2020

@PiiFree loving that playlist, many thanks

in Post here rock music you like Comment by Suggestive February 13, 2019

This is the greatest thing I've seen all week @Vietfox thank you so much

in Post here rock music you like Comment by Suggestive February 8, 2019

Some really good picks in here - thanks everyone for helping me build my playlists up a little.

Here's some stuff in return:
https://youtu.be/a98LI-arNS4