You probably shouldn't, I've seen posts/comments where people supposedly lose progress due to an account link bug and aren't refunded. I've been lucky so far, though.
You can link your Steam and/or Stadia accounts to the BHVR account. But yeah, there might be some bugs with Progression or as in this case currency loss...
it worked for my Steam account without issues though. And Switch is supposed to get added April-June.
Seeing as though veteran players still haven't received their legacy back, I think it's safe to say there's nothing you can do except name and shame on twitter then hope that gains traction.
a friend of mine lost all dlcs or most of them 5 months later and after submitting 383 tickets they still didnt give him a proper answer, i mean is dbd team what can you expect, TERRIBLE customer service, well they never cared.
a friend of mine lost all dlcs or most of them 5 months later and after submitting 383 tickets they still didnt give him a proper answer, i mean is dbd team what can you expect, TERRIBLE customer service, well they never cared.
If they lost the DLC shouldn’t they be in contact with the platform where they purchased the DLC from? (Steam in this case)
a friend of mine lost all dlcs or most of them 5 months later and after submitting 383 tickets they still didnt give him a proper answer, i mean is dbd team what can you expect, TERRIBLE customer service, well they never cared.
Probably because submitting a new ticket puts you back in the queue. Plus this many amount of tickets aren't necessary...! That's more spam. I understand it's frustrating, but patience is virtue and spamming any support doesn't help.
If it doesn't answer your question, please be patient for the support to respond to you. Do not send another ticket, it will bump your ticket back in the queue.
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Comments
https://support.deadbydaylight.com/hc/en-us/requests/new
outplayed
Wait we link accounts now? To what?
You probably shouldn't, I've seen posts/comments where people supposedly lose progress due to an account link bug and aren't refunded. I've been lucky so far, though.
You can link your Steam and/or Stadia accounts to the BHVR account. But yeah, there might be some bugs with Progression or as in this case currency loss...
it worked for my Steam account without issues though. And Switch is supposed to get added April-June.
https://account.bhvr.com/
Seeing as though veteran players still haven't received their legacy back, I think it's safe to say there's nothing you can do except name and shame on twitter then hope that gains traction.
Submit ticket to support. But unfortunately they don't refund shards you can try and ask them for some auric cells instead
a friend of mine lost all dlcs or most of them 5 months later and after submitting 383 tickets they still didnt give him a proper answer, i mean is dbd team what can you expect, TERRIBLE customer service, well they never cared.
i wrote but nothing even now,no answer no thing :(
If they lost the DLC shouldn’t they be in contact with the platform where they purchased the DLC from? (Steam in this case)
also 5 months later from what?
Probably because submitting a new ticket puts you back in the queue. Plus this many amount of tickets aren't necessary...! That's more spam. I understand it's frustrating, but patience is virtue and spamming any support doesn't help.
OP, please read the articles on here to see if maybe any of these match your issue (even though they talk more about Auric Cells): https://support.deadbydaylight.com/hc/en-us/sections/360011470571-BHVR-Account-Cross-Progression
If it doesn't answer your question, please be patient for the support to respond to you. Do not send another ticket, it will bump your ticket back in the queue.