What do I do when dealing with cheaters?

Sirris

I'm on PS4. I just turned crossplay off because I had a match where multiple hits connected (survivors made noise, got burst of speed, etc.) But didn't change health states. They also did 2 gens in 30 seconds which I know is impossible even if they had 2 on each as they brought 1 yellow toolbox with no addons and 3 medkits (some survivors were taking hits normal but 2 of them weren't which also makes me believe that they would have increased gen speed.

I have the footage recorded.

They were also very toxic at the end with teabagging and pointing. Yes Nea, you can teanag because my hits just bounce off you.

Speeddemonsaif

You can try to send it to bhvr post it to them and show proof and hopefully they ban the hacker.

Sif

You must have reported them ingame after the match though

Yords

Record them and follow up with a report.

TripleSteal

1) report them in-game

2) submit a support ticket here: support.deadbydaylight.com/hc/en-us/requests/new. Issue type - Additional player report information

3) attach all the evidence you have to the ticket (recordings, steam IDs, etc.)

For more info, refer to corresponding forum section (see below):

@not_Queen said:

Please remember that Dead by Daylight’s end user license agreement which can be found on https://deadbydaylight.com/en/eula (the “EULA”) governs your participation and use of the game and its associated upgrades, patches, and updates and related services. In case of conflict between the EULA and this page, the EULA will prevail.

Hello, good people of the fog!

We now have a team Associate Community Managers, as well as an updated in-game report system.
With your help, we will be able to find the players who are creating a bad game experience and punish them appropriately, making the game a better place.

HOW TO REPORT A PLAYER

You may only report things that happen directly to you or in a game that you were in.
Reporting for other people is not allowed and these reports will be discarded.
(ie. Reporting someone on behalf of a friend, streamer, or other)

Fill the In-game report

An In-game report MUST be made. This is not optional, and is a must to help us identify the person in your game as well as find any other evidence we need.

Customer Support ticket?

• Video evidence is required or heavily suggested for some offenses, please refer to the lists below.
• Whilst you can report offenses directly to our support, please only do so for serious offenses like cheating, hacking, DOX/death threats.

Discarded reports reasons

THE FOLLOWING ARE NOT CONSIDERED BANNABLE OFFENSES - PLEASE DO NOT REPORT

• Camping
• Slugging
• Tunneling
• Streamsniping
• Teabagging
• Bodyblocking
• Looping

NOTE:
We do not control anything that happens outside of Dead by Daylight.
This includes private Steam messages/groups/names, PS4/XBOX messages, Discord messages, Twitch/social media interactions, etc. Anything that occurs on these platforms must be reported to the respective authorities.

PERMANENT BANS

List of bannable offenses

Hacking in-game exclusives and / or legacy skins

The acquiring of any in-game skin through anything other than official channels (ie. codes, giveaways, etc.)
The possession of legacy skins without earning them. The cutoff to earn legacy skins happened on November 24, 2016. If a player has obtained legacy skins after this date, then it is considered cheating.
In-game report REQUIRED / Customer Support ticket REQUIRED

Cheated progress / modifying your save file

We need the profile of the person you are reporting. Reportable via support team.
Using any 3rd party software or other method to cheat your save file or any measure of progress contained within your save file. This includes using someone else’s save file.
In-game report REQUIRED / Customer Support ticket REQUIRED

Threats

Excessive and serious threats against someone, including DOX threats, life threats, disclosing private information, etc.
You can fill a support ticket to provide more information, Screenshots and video are optional, but highly recommended.
Reminder: everything that happens out of the game should be reported to the appropriate platform. (ie: Twitch, Discord, Steam, Sony, Microsoft)
In-game report REQUIRED / Customer Support ticket OPTIONAL

Other Hacks

In-game report under Unsportsmanlike is MANDATORY
Using 3rd party software or other tools to gain any kind of unfair advantage that wasn’t intended by the game, except if they have been whitelisted by us. We are not banning for the use of communication apps.
In-game report REQUIRED / Customer Support ticket REQUIRED

TEMPORARY BAN

List of bannable offenses

24h -> 48h -> 1w -> Permanent

This is a sliding scale and determined on a case-by-case basis. If an offense is considered to be particularly egregious, the duration of the ban may skip one or more steps in this process.

Any previous permanent bans on your record will result in all future offenses being a permanent ban.

Harassment: Communications Abuse

• Insults, intimidation, hateful speech, repeated harassment
  In-game report REQUIRED / Customer Support ticket OPTIONAL

Griefing: Intentional Gameplay Abuse

• Working with the opposite team to gain an advantage or grief teammates
• Targeting specific users repeatedly in order to ruin their game experience
• Holding the game hostage
  In-game report REQUIRED / Customer Support ticket OPTIONAL

Exploits: Abusing bugs or errors in design to gain a competitive advantage

• Advertising exploits
• Exploit bugs, errors in design, or undocumented features to gain access to what otherwise would not be available or to obtain a competitive advantage
  In-game report REQUIRED / Customer Support ticket OPTIONAL

Specific exploits that we will ban for until they are resolved:

• Bloodweb Progress/Prestige Exploit
• 2+ Killer Exploits

Unsportsmanlike Conduct

• Botting
• Lag switching
• Disconnects (leaving the match before killed or sacrificed) - DO NOT REPORT
  For both Botting and Lag switching, in-game reports are REQUIRED / Customer Support ticket OPTIONAL

About Disconnects bans - DO NOT REPORT

Disconnects are handled by the disconnection penalty system. No further action will be taken on reports.

BAN APPEALS

Cannot be appealed

• Temporary bans
• Social Media bans/blocks (Twitch, Twitter, Facebook, Instagram)
• Unofficial Fan sites / Fan groups

Forum bans: APPEALS

Please check this link.
https://forum.deadbydaylight.com/en/kb/articles/140-ban-appeals

Permanent bans : APPEALS

Send a Ticket to support.deadbydaylight.com
If the ban is an automated EAC ban, please contact EAC directly. https://www.easy.ac/en-us/support/game/contact/appeal/

Console bans

The rules are the same as the PC bans

Crossplatform ban evasion

Players who have violated our rules multiple times leading to permanent bans could get their access revoked on any accounts they make if the player is seen committing bannable offenses after the very first permanent ban. The structure and severity of these bans are followed throughout any platform.

Abuse of Support Services

This includes making false support tickets and lying to support agents. Our agents are always here to help the community. However, those making false tickets just to get a step ahead of everyone else and take advantage hinders our ability to better help everyone. Penalties include suspension of your support services, up to a permanent ban of your in-game account.