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trapper mask delay ... again

SirVicksTheSlayer SirVicksTheSlayer
in General Discussions

after promising us they were being delivered and inspected, its again pushed back another month. was hoping to wear it for halloween but i guess at this point ill get to wear it halloween 2019. (if its even real) was it just a lie? if so, that's pretty lame to do so. preordered in january, its now dated on sept 24th. lets get it together!

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Comments

  • Mister_xD Mister_xD

    i'm waiting for mine too :/
    what is taking them so long?

  • Master Master

    @Mister_xD said:
    i'm waiting for mine too :/
    what is taking them so long?

    Its BHVR.

  • Mister_xD Mister_xD

    @Master said:

    @Mister_xD said:
    i'm waiting for mine too :/
    what is taking them so long?

    Its BHVR.

    or the entitus ate them D:
    HE ATE THEM ALL!
    He gave us false hope and then devoures it piece by piece by continuously pushing back the delivery! D:

  • Cardinal_Copia Cardinal_Copia
    Waiting since january too... :(
    But BHVR is not responsible for the mask. The company is called gaming legends and is specialised on gaming merch in general.
  • Timedown Timedown
    I agree this delay is getting pretty ridiculous. Any Official statements from the DBD team recently regarding this?
  • Zebrabaum Zebrabaum
    btw they sold the mask on the Gamescom... 
  • Happy_trapper010 Happy_trapper010

    Refund time :(

  • MojoTheFabulous MojoTheFabulous

    @Zebrabaum said:
    btw they sold the mask on the Gamescom... 

    Wow. That's quite ######### up.

  • JusticeZERO JusticeZERO

    @MojoTheFabulous said:

    @Zebrabaum said:
    btw they sold the mask on the Gamescom... 

    Wow. That's quite ######### up.

    Is there anyone we can @ from the marketing department or anyone that was at Gamescom from the team to explain whats going on?

  • will_i_am_14_85 will_i_am_14_85

    @Zebrabaum said:
    btw they sold the mask on the Gamescom... 

    _< I know you are not supposed to pre-order games, but pre-ordering merchandise and getting ######### over?!

  • Giche Giche

    @not_Queen

    Any information ?

    Thanks in advance.

  • JusticeZERO JusticeZERO

    I put in a support ticket and this was the interaction:

    ME: Is there a status update on this? Order No. XXXXX

    DBD0027LTD, Trapper Mask 1:1 Wearable Replica + Limited Edition Art Print, Release Date: 05/28/2018

    DBD: Hey Justin,

    we are also slowly becoming very angry because of the repeated delays in sea freight.
    Again and again we get a message that it will take a little longer, we honestly have no influence on it.
    Of course we are very sorry that our customers have to wait for it all the time, but we have no choice but to wait for their arrival.
    The announced day of arrival would now be 26 September.

    Our apologies for any inconveniences.
    DBD Worker

    ME: Are there any plans to add anything to the orders or discount them based on these failures?

    DBD: Unfortunately not, we are losing so much customers because of this debacles, we can't afford it to compensate.
    We are very sorry for this, but I hope you can understand it :(

    Sincerely,
    DBD Worker

    I was pretty upset and at least when Sea of Thieves had issues with their merch department they added some little trinket to say "hey sorry" but this is kinda like, "sorry that sucks, it sucks for us too"

  • NoOne NoOne
    Zebrabaum said:
    btw they sold the mask on the Gamescom... 

    Rly? If that's true, it's rly sad. I just hope i will get mine still this year.. :'D
  • will_i_am_14_85 will_i_am_14_85

    @JusticeZERO said:

    I put in a support ticket and this was the interaction:

    > ME: Are there any plans to add anything to the orders or discount them based on these failures?

    DBD: Unfortunately not, we are losing so much customers because of this debacles, we can't afford it to compensate.
    We are very sorry for this, but I hope you can understand it :(

    Sincerely,

    > DBD Worker

    I was pretty upset and at least when Sea of Thieves had issues with their merch department they added some little trinket to say "hey sorry" but this is kinda like, "sorry that sucks, it sucks for us too"

    I would happily take some shards as compensation, it doesn't really matter if they are annoyed and frustrated as well, they are probably going to be chasing compensation from the company that is supplying them, so why should we stop chasing them for some sort of compensation?

  • JusticeZERO JusticeZERO

    @will_i_am_14_85 said:
    I would happily take some shards as compensation, it doesn't really matter if they are annoyed and frustrated as well, they are probably going to be chasing compensation from the company that is supplying them, so why should we stop chasing them for some sort of compensation?

    Shards or dat beanie that they keep giving away at expos as well....

    @not_Queen when will the beanie be added to the stoooooooore? also Any more word on this mask?

  • not_Queen not_Queen

    Hey guys!
    The company that is provinding the mask is outside of BHVR. I can try to get more information but for now I sadly have nothing new about the mask or any form of compensation. Very sorry about that.
    Next week, when our marketing team comes back from Tokyo, I will do the follow up :)
    Don't hesitate to ping me!

  • Grimbergoth Grimbergoth

    This is a touchy subject in general , If you went to gamestop and preordered a game and then it gets delayed you wouldn't be mad at gamestop because they are just the retailer you would be mad at the sompany making the game . But this isn't the same thing its a DBD product being made by someone else . In other words they are using a contractor to make and ship their product , so in the end yes it is BHVR's job to make sure the product is completed and shipped on time and to explain why not if its not going to be . In the end its their product .

  • Iceman Iceman
    Grimbergoth said:

    This is a touchy subject in general , If you went to gamestop and preordered a game and then it gets delayed you wouldn't be mad at gamestop because they are just the retailer you would be mad at the sompany making the game . But this isn't the same thing its a DBD product being made by someone else . In other words they are using a contractor to make and ship their product , so in the end yes it is BHVR's job to make sure the product is completed and shipped on time and to explain why not if its not going to be . In the end its their product .

    A friend is throwing you a party and they order a cake for you from a cake decorator because they do not how to do the special design that they want for your party. However the day of the party the cake decorator says the cake is not ready. Do you blame your friend? In the end they were the one to throw the party. 

    I do not think behavior is responsible for this, it is technically out of their hands.
  • Cardinal_Copia Cardinal_Copia
    I hope it's working out this time. Fingers crossed...
  • will_i_am_14_85 will_i_am_14_85

    @Iceman said:
    Grimbergoth said:

    This is a touchy subject in general , If you went to gamestop and preordered a game and then it gets delayed you wouldn't be mad at gamestop because they are just the retailer you would be mad at the sompany making the game . But this isn't the same thing its a DBD product being made by someone else . In other words they are using a contractor to make and ship their product , so in the end yes it is BHVR's job to make sure the product is completed and shipped on time and to explain why not if its not going to be . In the end its their product .

    A friend is throwing you a party and they order a cake for you from a cake decorator because they do not how to do the special design that they want for your party. However the day of the party the cake decorator says the cake is not ready. Do you blame your friend? In the end they were the one to throw the party. 

    I do not think behavior is responsible for this, it is technically out of their hands.

    Technically out of there hands, yes, but changing the release date once, fair enough, but I do believe it changed 4 or 5 times, which is unacceptable. Instead of constantly pushing a release date back and getting peoples hopes up for every 'new' release date, they should of just not had one until they had a guarantee about shipping, just my 2 cents.

  • Cardinal_Copia Cardinal_Copia
    Has somebody maild them and asked if they can ship this time? 
  • Kalec84 Kalec84

    I also will like to know...
    Damn i preordered that thing!! ç_ç

  • SirVicksTheSlayer SirVicksTheSlayer

    @not_Queen I appreciate it!!

  • Giche Giche

    @Iceman said:

    A friend is throwing you a party and they order a cake for you from a cake decorator because they do not how to do the special design that they want for your party. However the day of the party the cake decorator says the cake is not ready. Do you blame your friend? In the end they were the one to throw the party. 

    I do not think behavior is responsible for this, it is technically out of their hands.

    Do you paid your Friend to do it ?

    See ?

  • Tsulan Tsulan

    @Iceman said:
    Grimbergoth said:

    This is a touchy subject in general , If you went to gamestop and preordered a game and then it gets delayed you wouldn't be mad at gamestop because they are just the retailer you would be mad at the sompany making the game . But this isn't the same thing its a DBD product being made by someone else . In other words they are using a contractor to make and ship their product , so in the end yes it is BHVR's job to make sure the product is completed and shipped on time and to explain why not if its not going to be . In the end its their product .

    A friend is throwing you a party and they order a cake for you from a cake decorator because they do not how to do the special design that they want for your party. However the day of the party the cake decorator says the cake is not ready. Do you blame your friend? In the end they were the one to throw the party. 

    I do not think behavior is responsible for this, it is technically out of their hands.

    You order a car from the car dealer. The day when your car should arrive you get a notice that they can´t give you the car, because they haven´t brought the tires yet.
    Are you angry on the car salesman who didn´t do his job in making sure that everything works out, or at the tire salesman?

  • will_i_am_14_85 will_i_am_14_85

    Pre-ordering was pointless...

    https://www.reddit.com/r/deadbydaylight/comments/9lucqz/theyre_selling_the_tmask_at_firstlook_where_is/

  • Ermac Ermac

    again delayed. this shop is a joke. 100% Fake shop

  • HellDescent HellDescent

    I keep seeing post about this. Can't you guys just say screw them and get the money back? Why give money to people who keep ######### you over for it? I mean they have those on Amazon https://www.amazon.com/Horror-Elements-Butcher-Cosplay-Silver/dp/B077BS9Z3P/ref=sr_1_2?ie=UTF8&qid=1539352098&sr=8-2&keywords=dead+by+daylight+trapper+mask

  • Giche Giche

    @HellDescent said:
    I keep seeing post about this. Can't you guys just say screw them and get the money back? Why give money to people who keep [BAD WORD] you over for it? I mean they have those on Amazon https://www.amazon.com/Horror-Elements-Butcher-Cosplay-Silver/dp/B077BS9Z3P/ref=sr_1_2?ie=UTF8&qid=1539352098&sr=8-2&keywords=dead+by+daylight+trapper+mask

    50 euros ?

    LMAO

    https://www.aliexpress.com/item/Resin-Game-Dead-by-Daylight-Mask-For-The-Trapper-Cosplay-Evan-Macmillan-Mask-Cosplay-Props-Halloween/32844341096.html?spm=2114.10010108.1000014.7.60291cd8OgOpNR&traffic_analysisId=recommend_3035_null_null_null&scm=1007.13338.98644.000000000000000&pvid=ac1ab84b-7885-48cd-a65b-028ba86f423b&tpp=1

    Already got this one.

    I want the original one, for 49 euros instead of the actual 70 euros.

    The reason why i wait.

    Will be one of the last things i'll buy from BHVR.

    ######### incoming DLCs.

  • DeadByFlashlight DeadByFlashlight

    @Cardinal_Copia said:
    Waiting since january too... :(
    But BHVR is not responsible for the mask. The company is called gaming legends and is specialised on gaming merch in general.

    Did you purchase the mask from BHVR or from "gaming legends"?

  • DeadByFlashlight DeadByFlashlight

    @SirVicksTheSlayer said:
    after promising us they were being delivered and inspected, its again pushed back another month. was hoping to wear it for halloween but i guess at this point ill get to wear it halloween 2019. (if its even real) was it just a lie? if so, that's pretty lame to do so. preordered in january, its now dated on sept 24th. lets get it together!

    I would have asked for a refund by now :lol:

  • DeadByFlashlight DeadByFlashlight

    @JusticeZERO said:

    I put in a support ticket and this was the interaction:

    ME: Is there a status update on this? Order No. XXXXX

    > DBD0027LTD, Trapper Mask 1:1 Wearable Replica + Limited Edition Art Print, Release Date: 05/28/2018

    DBD: Hey Justin,

    we are also slowly becoming very angry because of the repeated delays in sea freight.
    Again and again we get a message that it will take a little longer, we honestly have no influence on it.
    Of course we are very sorry that our customers have to wait for it all the time, but we have no choice but to wait for their arrival.
    The announced day of arrival would now be 26 September.

    Our apologies for any inconveniences.

    > DBD Worker

    > ME: Are there any plans to add anything to the orders or discount them based on these failures?

    DBD: Unfortunately not, we are losing so much customers because of this debacles, we can't afford it to compensate.
    We are very sorry for this, but I hope you can understand it :(

    Sincerely,

    > DBD Worker

    I was pretty upset and at least when Sea of Thieves had issues with their merch department they added some little trinket to say "hey sorry" but this is kinda like, "sorry that sucks, it sucks for us too"

    When you are buying stuff, both parties are bound to a contract. If one party simply refuses to deliver the item, there are actions you can take. You will always be able to get at least your money back and after such a delay I would recommend doing so and buying another mask from a different company (amazon has some too e.g.)

  • not_Queen not_Queen

    @JusticeZERO said:

    I put in a support ticket and this was the interaction:

    ME: Is there a status update on this? Order No. XXXXX

    > DBD0027LTD, Trapper Mask 1:1 Wearable Replica + Limited Edition Art Print, Release Date: 05/28/2018

    DBD: Hey Justin,

    we are also slowly becoming very angry because of the repeated delays in sea freight.
    Again and again we get a message that it will take a little longer, we honestly have no influence on it.
    Of course we are very sorry that our customers have to wait for it all the time, but we have no choice but to wait for their arrival.
    The announced day of arrival would now be 26 September.

    Our apologies for any inconveniences.

    > DBD Worker

    > ME: Are there any plans to add anything to the orders or discount them based on these failures?

    DBD: Unfortunately not, we are losing so much customers because of this debacles, we can't afford it to compensate.
    We are very sorry for this, but I hope you can understand it :(

    Sincerely,

    > DBD Worker

    I was pretty upset and at least when Sea of Thieves had issues with their merch department they added some little trinket to say "hey sorry" but this is kinda like, "sorry that sucks, it sucks for us too"

    Hello,
    Can you please provide a ticket number so we can investigate this specific interaction?

    Note that the Customer Support provided anywhere else than at support.deadbydaylight.com isn't answered by a Dead by Daylight or a BHVR employee.

  • Kalec84 Kalec84

    On the shop it says on 19th october... lets wait and see...
    Onestly, if they want to compensate us for the delay (preorderers expecially) they can just vide us auric cells in exchange... just saying...

  • not_Queen not_Queen

    https://forum.deadbydaylight.com/en/discussion/24881/trapper-mask-preorders-bhvr-official-answer#latest

    Official Answer here.

  • DeadByFlashlight DeadByFlashlight

    @Kalec84 said:
    On the shop it says on 19th october... lets wait and see...
    Onestly, if they want to compensate us for the delay (preorderers expecially) they can just vide us auric cells in exchange... just saying...

    Your not gonna get compensation, they already said that

  • Cardinal_Copia Cardinal_Copia
    What is the new shipping date? 
  • Giche Giche

    @not_Queen said:
    https://forum.deadbydaylight.com/en/discussion/24881/trapper-mask-preorders-bhvr-official-answer#latest

    Official Answer here.

    What i get from this answer is that BHVR don't even know when they will get them.

    At this point, i even wonder if Gaya Entertainment / Game Legends have even made them.

  • Cardinal_Copia Cardinal_Copia
    Giche said:

    @not_Queen said:
    https://forum.deadbydaylight.com/en/discussion/24881/trapper-mask-preorders-bhvr-official-answer#latest

    Official Answer here.

    What i get from this answer is that BHVR don't even know when they will get them.

    At this point, i even wonder if Gaya Entertainment / Game Legends have even made them.

    They already sold them at gamescom. Head over to reddit. There you see a photo of it. 
  • Kalec84 Kalec84

    @Cardinal_Copia said:
    Giche said:

    @not_Queen said:

    https://forum.deadbydaylight.com/en/discussion/24881/trapper-mask-preorders-bhvr-official-answer#latest

    Official Answer here.

    What i get from this answer is that BHVR don't even know when they will get them.

    At this point, i even wonder if Gaya Entertainment / Game Legends have even made them.

    They already sold them at gamescom. Head over to reddit. There you see a photo of it. 

    LINK?

  • Cardinal_Copia Cardinal_Copia
    will_i_am_14_85 said:

    Pre-ordering was pointless...

    https://www.reddit.com/r/deadbydaylight/comments/9lucqz/theyre_selling_the_tmask_at_firstlook_where_is/

    @Kalec84
  • Giche Giche

    @Cardinal_Copia said:
    will_i_am_14_85 said:

    Pre-ordering was pointless...

    https://www.reddit.com/r/deadbydaylight/comments/9lucqz/theyre_selling_the_tmask_at_firstlook_where_is/

    @Kalec84

    I have no words.

  • DeadByFlashlight DeadByFlashlight

    @Giche said:

    @Cardinal_Copia said:
    will_i_am_14_85 said:

    Pre-ordering was pointless...

    https://www.reddit.com/r/deadbydaylight/comments/9lucqz/theyre_selling_the_tmask_at_firstlook_where_is/

    @Kalec84

    I have no words.

    Haha such a scam.

    Btw, wasnt if 70 bucks for preorder? might be mistaken though

  • Giche Giche

    @DeadByFlashlight said:

    @Giche said:

    @Cardinal_Copia said:
    will_i_am_14_85 said:

    Pre-ordering was pointless...

    https://www.reddit.com/r/deadbydaylight/comments/9lucqz/theyre_selling_the_tmask_at_firstlook_where_is/

    @Kalec84

    I have no words.

    Haha such a scam.

    Btw, wasnt if 70 bucks for preorder? might be mistaken though

    I paid 49 euros for the pre-ordered mask + a collector poster.

    Still more advantageous than the actual 70 euros for the mask alone.

    Talking about advantage with a nearly 8 months delay LUL

  • JusticeZERO JusticeZERO

    @not_Queen said:

    @JusticeZERO said:

    I put in a support ticket and this was the interaction:

    ME: Is there a status update on this? Order No. XXXXX

    > DBD0027LTD, Trapper Mask 1:1 Wearable Replica + Limited Edition Art Print, Release Date: 05/28/2018

    DBD: Hey Justin,

    we are also slowly becoming very angry because of the repeated delays in sea freight.
    Again and again we get a message that it will take a little longer, we honestly have no influence on it.
    Of course we are very sorry that our customers have to wait for it all the time, but we have no choice but to wait for their arrival.
    The announced day of arrival would now be 26 September.

    Our apologies for any inconveniences.

    > DBD Worker

    > ME: Are there any plans to add anything to the orders or discount them based on these failures?

    DBD: Unfortunately not, we are losing so much customers because of this debacles, we can't afford it to compensate.
    We are very sorry for this, but I hope you can understand it :(

    Sincerely,

    > DBD Worker

    I was pretty upset and at least when Sea of Thieves had issues with their merch department they added some little trinket to say "hey sorry" but this is kinda like, "sorry that sucks, it sucks for us too"

    Hello,
    Can you please provide a ticket number so we can investigate this specific interaction?

    Note that the Customer Support provided anywhere else than at support.deadbydaylight.com isn't answered by a Dead by Daylight or a BHVR employee.

    Thanks @not_Queen - #9095 was my zendesk ([email protected]) support ticket ID, please let me know if you need anything else here.

    EDIT: added the email to show it wasn't DBD's support but the merch's as not_queen also mentioned

    EDIT EDIT: I had faith in the process and bought the 2nd year anniversary wall scroll as well, any word on that? I was dumb I should stop trying to buy merch :(

  • Cardinal_Copia Cardinal_Copia
    Any words on the new shipping date? 
  • Giche Giche

    @Cardinal_Copia said:
    Any words on the new shipping date? 

    They said today maybe.

    Would be surprising tho.

  • Kalec84 Kalec84

    anyone who preordered got any mail yet? today should be the day...

  • DeadByFlashlight DeadByFlashlight

    @Kalec84 said:
    anyone who preordered got any mail yet? today should be the day...

    Well they still have a few hours to deliver in EU :wink:

  • Ermac Ermac

    any1 got a shipping?

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