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@MagmarOficial said:
https://forums.bhvr.com/dead-by-daylight/discussion/comment/3412388#Comment_3412388
Hello brother.
Do you know where I can create the ticket so that they can fix it manually?
Hi, you can go here and give a request https://support.deadbydaylight.com/hc/fr
As had said Mandy, you have to explain the problem with the error code and you have to give them you username with the # code or the cloud id.
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It's fixed for me too
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@PabloEsquivel said:
GUYS TO ALL OF YOU:
I THINK I HAVE GOOD NEWS FOR YOU
I would like you guys to try something I just did without having to uninstall the game. IT WORKED FOR ME, I DON'T KNOW IF IT WAS A CHANCE OR IS THE SOLUTION TO THE PROBLEM (FOR THE MOMENT)
Go to settings - applications - installed applications - select the app and click on advanced options
end and reset microsoft store.
end, reset and UNINSTALL xbox app.
reboot the pc
RUN THE GAME FROM THE MICROSOFT STORE, WITHOUT INSTALLING THE XBOX APP. VERY IMPORTANT DO NOT INSTALL XBOX APP.
WHEN I LAUNCHED THE GAME I WAS FINALLY ABLE TO ACCESS
I HOPE IT HELPS YOU PLEASE ANSWER IF THIS WORKED.
MY GAMERTAG THE BIG PAP
I would like to upload a screenshot but the forum throws me a notice saying that I need some kind of permission
Glad to heard that ! But same thing here it doesn't work ;)
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@GreasyGreedo said:
If there is a known fix available, why do [some of] the support agents seem to be unaware of it? Why is the response we get from them “we’re investigating, but be aware that it could take a while?”
DBD Twitter : No update today until next week, we lost 200k bloodpoint with the code, rank rewards, the rift, no compensation.
If we are a small percentage to be affected by this error code, why does nobody from the technical team answer us !!
It's a shame after all the announcements that have been made we are treated like less than nothing.
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@alerys_xcx said:
The bug has been fixed in my account.
I hope you can also solve the problem.
Thank you, Mandy, and thank you to the entire support team. See you all in the fog. XO
Did you get any compensation ?
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@AllisInWndrlnd said:
https://forums.bhvr.com/dead-by-daylight/discussion/comment/3411184#Comment_3411184
I found the ID that my friends used to add me, and replied to my original support ticket with that. Fingers crossed that helps in some way, and that someone sees and responds to my email.
They need the User Name with the # code, so I think that's this.
I asked the support at 10pm (in France) and they gave me an answer the following day at 11am.
"We are currently reviewing your case and a member of our team will get back to you as soon as we're able to. We appreciate your patience and understanding!"
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@AllisInWndrlnd said:
Nearly 24 hours since I followed up with support per Mandy's update, no response.
Submitted a new ticket a few hours ago, thinking my ticket from last week was probably buried in the inbox somewhere, no response.
Is there some way we can access our cloud/player ID without launching the game?
Really thought there would be a hotfix by now. Expected more from Behaviour. At this point it seems like that was a mistake, and that all the time and money I invested into this game was a mistake too. This is one of the few games I play with a handful of friends, so I'm losing out on that on top of everything else, and to be quite honest I'm on the verge of tears.
To get you ID maybe ask to your friends.
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It's happened to me !! I think it's the entity.
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@AllisInWndrlnd said:
When is the hotfix scheduled to go live?
Even a ballpark estimate would at least give us a date range that we can expect a resolution.
I understand schedules can change, or that unforeseen issues can arise while trying to fix the bug, but currently those us not privy to the internal process/schedule have no clue when the hotfix will go live, and so we have no end in sight to the problem.
If we look at the old hotfixes after a big update, it happens 1 week and 2 days approximately, it all depends on when the bug report was transmitted to the devs, I'm afraid that if they solves the problem, that could work again at the end of the week.
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Bonsoir à tous, It's been 1 week now that we can't acces to the game, after this bad experience with the support (like what the problem comes from Microsoft or my internet connection), I decided to not support Dead By Daylight anymore, I mean no longer buy skins/rift. But hey, I guess if our demands aren't fixed I think they'll totally forget about this message.
What a shame !!
Thx Dev, support.
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5th day of my Dead By Daylight treatment, I have passed the stage of irritation, I am at acceptance.
5th DAY of my Dead By Daylight treatment, I have passed the stage of irritation, I am at acceptance. 🤣
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04/21 and it still doesn't work, no communication from Behaviour, do they put the problem aside?
04/21 And it still doesn't work, no communication from BHVR, do they put the problem aside ?
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Same problem here 2k + hours and can't log
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I opened a ticket already but maybe this logs can help, I play on Windows store edition.
Do not work since the MAJ 6.7
DeadByDaylight.log DeadByDaylight_2.log DeadByDaylight-backup-2023.04.18-20.45.26.log DeadByDaylight-backup-2023.04.19-15.13.51.log DeadByDaylight-backup-2023.04.20-13.40.24.log