MagmarOficial
MagmarOficial
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- MagmarOficial
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@cybersoju said:
Hey y'all, I wanted to provide my (hopefully final) update on this. I submitted a ticket with my username#code via Dead by Daylight support page and my issue was resolved in 12 hours.
Click the above-mentioned link, Submit a Request, and it'll open "the Observer." Answer the prompt asking which platform you're on, "02. PC - Windows Store," "05. Technical Problem" "1. Error Code" and as it guides you through all troubleshooting just click "Next Troubleshooting Step." It'll ask what your name and Cloud ID are, just put your username and the 4 character code after it. It'll then ask for your email for follow up.
Once you get the default email response from support confirming they received your report, respond and let them know this is a known issue and link to this thread. Advise that you've attempted all self-troubleshooting methods unsuccessfully.
That is when I got my response indicating my account was fixed. If anyone needs help locating their #code, I can try to find yours if you give me your username; I just want to help as many people get back into the fog as possible.
Hi bro.
Please help me with my user number.
ID: CGY Magmar
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@Mandy help me with my account please
id: CGY Magmar
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@Zyie said:
My account is now fixed as well, surprisingly quickly I must add!
I made a new ticket about 18h ago, got a reply about 10h ago asking for a screenshot of the error which I replied to about 10 minutes later, I then got an email saying they were working on the issue, and then about 2h ago I got another mail saying the issue was fixed. I can indeed now access the game.
In my ticket, I referred back to this thread right away, the posts by Mandy confirming that this was an issue on BHVRs side, not mine or Microsofts, I mentioned that I have tried most of the usual things already (reinstall the game, reset router etc), and asked to not have to go through those steps again, since they have been proven ineffective for this specific issue.
I also supplied the information that I could, which was my in-game name and player ID, I was unable to access my cloud ID, so I could not give them that information. Turns out that it's not needed.
The only thing I had to add to my original ticket, is the screenshot of the error itself. I'm not sure why exactly they would need that, perhaps just for verification that you indeed do have that specific error (I did say I was affected by that error at the start of the ticket).
Anyhow, it seems as though we've gotten some priority on the support-side to get this manually fixed, which is great. I appreciate that it could be handled this quickly, it's just a shame that it had to take over a week, as well as contacting support to manually solve the issue on a case-by-case basis.
The person who emailed me saying my account was fixed, also confirmed that there will be a compensation at a later point, more specifically, she said "Regarding the time you have lost due to this error, please know that we will be sending out a mass compensation to all players who were impacted by this error at a later date. We recommend that you keep an eye on our social media channels, such as Twitter, for more information about when this compensation will be sent to players."
It's a shame that the "SHOPPINGSPREE" 200k bp code has already been deactivated. @Mandy, any chance that the code could be re-activated on Windows Store for another week minimum? Even if we get a compensation for the lost week or more that we haven't been able to access the game, we should still be able to get those 200k like everyone else did. Also, any chance that the rift could be extended by a week or two, since we're all already behind at least that long?
Hello brother.
Do you know where I can create the ticket so that they can fix it manually?
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Please guys what is the solution?
ID: CGY Magmar