Terrible Service from Official DbD Shop!
No communication, no notifications, no responses. I'm about to file a chargeback and never order anything again.
No communication, no notifications, no responses. I'm about to file a chargeback and never order anything again.
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Are you still waiting on your Collector's box? I had a second one left at my doorstep, so I think they've messed up and accidentally sent some orders elsewhere. I emailed them, just waiting on a reply.
Still heard nothing either about collectors box shipping.. they said September would be latest and hear we are mid of the month…
Yeah they finally responded and said October for the box.
They said by October.
Have you got a screenshot of that? I checked my emails and this is the last correspondence (20th August I received the email)
I emailed to ask and they responded: Your order hasn't shipped yet and should start shipping early next month. Once the order ships, you will receive an email with the tracking information.
I did that after I saw this and they were very quick to respond - the answer was that it'll still be a couple weeks before they dispatch it 😶
I just got a dispatched with tracking info email at long last!
I got mine last night, it said delivery today but it still hasn't shipped. I'm thrilled to have a way to track it. The box dimensions are huge.
The last thing I got was an email on September 26th that it was shipped, and using the tracking number I can see the label was created all the way back on August 28th. I havent received a single update after that, and Im starting to get worried its just not coming..
That does sound dodgy. Have CS said anything about it?
I wrote an email on the 26th as well, funnily enough it was a few hours before I received the shipment email and I thought I was good after that, but now its been almost a week since then and I havent received anything else. Nothing from support, and nothing from the tracking number
So if theres anything to go off of, when I got my email that my "shipment has escaped the fog" for my hoodie and youtooz it took like a month for it to actually come in. Really hoping I dont gotta wait until November for this but atp I just hope I get it :/