Outfit/Cosmetics not showing in customisation menu
SUMMARY OF THE ISSUE: Basically as seen in the example image below, I am unable to change my cosmetics for my characters as they do not show up. You can see I own outfits as I have some equipped on most characters. It's affecting outfits I have paid for with iridescent and auric cells, meaning I can't access content I have paid real money for. Unsure if this is an issue just for my account or widespread as I checked with my friend and this is not happening for them.
PLATFORM: Xbox One
STEP BY STEP INSTRUCTIONS ON HOW THE ISSUE OCCURED: I just logged in one day and the options disappeared.
Comments
You have most likely somehow put a filter on. Press the button next to the search bar that looks like a tag. It opens a small window and only thing check marked there should be "Owned" that should make all your cosmetics visible again.
Can you check your filters first, please?
Thank you both so much, I am unsure on how this has happened as I don't use the cosmetics filter. But this is a life saver, thank you both 🙏 🙏 🙏