Nurse Pumpkin Head Cosmetic Disabled
SUMMARY OF THE ISSUE:
I noticed that the pumpkin head cosmetic on Nurse called "Sally of the Lantern" that I always use randomly unequipped itself and can no longer be equipped. It is no longer under my "Owned" cosmetics. When I unckeck the Owned filter, it appears at the bottom of the list greyed pout and with a label that says "CURRENTLY UNAVAILABLE".
I haven't played Nurse recently so I am not 100% certain this only just happened, but I AM certain I had this cosmetic.
PLATFORM:
Steam
STEP BY STEP INSTRUCTIONS ON HOW THE ISSUE OCCURED:
Look at Nurse cosmetics and see you don't have the "Sally of the Lantern" cosmetic that you had previously?
Below are 2 images. One shows that I do not have access to the cosmetic , and the other is an older picture showing I clearly had it before.
Edit: Spelling
Comments
Yeah, there's a bunch of free cosmetics missing right now :(.
All the OG character's halloween heads are currently locked :(
Full list of things missing from characters, or in one case gone entirely:
Skins still missing
Dwight: Black L4D Shirt
Meg: Red Trim Leather Hoodie (Charity Case) and Black L4D Shirt
Claudette: Old School Wind Breaker (Charity Case) and Black L4D Shirt
Jake: Leather Jacket (Charity Case) and Black L4D Shirt
Nea: Black L4D Shirt
Feng: Phoenix Rises Polo
Trapper: All Hallows Eyes Mask
Wraith: All Hallow's Eyes
Hillbilly: All Hallow's Eyes
Nurse: Sally of the Lantern
Clown: Frosty Eyes
Spirit: Frosty Eyes
Legion: Frosty Eyes
Skull Merchant: The entire Blood Moon cosmetic is just gone (Scarlet Vengence)
Update on the Merchant one: As of this patch i can no longer see skins that are not owned that were event gated via the ingame search methods
Hey folks. Dropping in here to confirm that the team is looking into this!
I'll add that Huntress is missing her hound mask as well to that list, also missing the Nurse pumpkin head. Mine are entirely missing and can't even see them being unavailable, so it's possible I'm missing more than the two things.
I will second the Hound and Pumpkin heads being missing from my inventory, however for me they are at least still in the catalogue up if I deselect both 'owned' and 'available'.
David's Untamed Donkey Jacket top and Kate's Free Songbird top are also missing.
Additional info to help the team determine the cause of the bug (using David's Untamed Donkey Jacket top cosmetic in this example):
If the missing cosmetic is part of an already-set customization loadout, it will still appear when that loadout is selected, but the item will not show in your Inventory, so if you select something else in that loadout, you will be unable to re-select the missing cosmetic.
If you switch to the missing cosmetic, it will show properly, and also show in the Trial (though unsure if other players also see it properly), but it will switch back to the default cosmetic for that region if you go back to the main menu, in the endgame score screen, and if you exit the Loadout submenu (but not if you enter the Loadout submenu, or enter or exit the Bloodpoint submenu). It will also switch back to the default cosmetic for that region if you switch to another character.
Thanks! I appreciate you letting us know!