i hope someone can help me fix this problem, soon.
Are you on Steam? Was that bought there on another family account? If so then Steam finally started to enforce their purchasing policy a few weeks back, and many players are not aware.
Either way, you should definitely follow Mandy's advice and contact support.
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You would need to contact our Player Support team for this: Dead by Daylight They will be able to advise you.
Are you on Steam? Was that bought there on another family account? If so then Steam finally started to enforce their purchasing policy a few weeks back, and many players are not aware.
Either way, you should definitely follow Mandy's advice and contact support.