Character bought previously not chooseable

Mosl

Hey,

I previously bought silent hill chapter and even lvled charyl to 40 (pyramid head to 10), same goes for Ace he was 40 or even is shown as 40. BUT I cant pick either of those they are grey and suggested to buy them???

check screen to confirm

Milo

https://forum.deadbydaylight.com/en/discussion/278829/

Mandy

@Mosl said:

Hey,

I previously bought silent hill chapter and even lvled charyl to 40 (pyramid head to 10), same goes for Ace he was 40 or even is shown as 40. BUT I cant pick either of those they are grey and suggested to buy them???

https://us.v-cdn.net/6030815/uploads/IBG9SA0RN424/2021-09-14-17-51-14-window.png

check screen to confirm

Is this the same after the update today?

If it is can you please let me know what platform you are on, how you purchased the characters, and if possible your account name.

Thank you.