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Closing Tech or Bug Reports

slingshotsurvivor slingshotsurvivor
in General Discussions
If a user goes through the trouble reporting an issue or a bug then someone should respond and answer the following questions below BEFORE closing the ticket aka thread (at a minimum) :

> History - Is it a known issue/bug or unique? Why did it Happen? 
> Frequency - Can it be expected to happen again? 
> Impact - Did it impact or change anything? 
> Mitigation - Is there anything a user can do so that it doesn't happen again? 

What's the point of reporting when a user gets no answers just a closed thread? 🤷‍♀️

Serious question. 

Tagged: ACMMod

Comments

  • feffrey feffrey
    they just dont care
  • Peanits Peanits
    Those threads that appear closed were likely moved. If you click on it, it'll bring you to the open thread where it was moved to. You'll see a lot of that in the technical issues subforum since people sometimes put bug reports there when it's supposed to be for getting help with issues (e.g. game not launching).

    Having a response for each thread is just not realistic. Any time QA has to spend posting responses is time they're not spending fixing bugs. Feedback is great, but that would greatly slow down the rate at which bugs are fixed.
  • slingshotsurvivor slingshotsurvivor
    Personally I don't think it's unreasonable... However I guess what you're trying to say is that they are short staffed... 
  • GeneralDaltonXander GeneralDaltonXander

    I too don't think it is unreasonable to have a single individual who works at or for Behavior to at least go into the report threads and acknowledge that they have been noted or seen. At least then people will at least FEEL they have a semblance of a reliable connection with the developers. Honestly aside from all the toxicity and immaturity in games, one of the worst feelings a customer can have is when they find and report a legitimate issue only to get ignored or glossed over for other trivial concerns.

    Massive frame drop or crash to desktop?

    Nah, the "OMG KILLER TUNNELED ME AND NEEDS TO BE BANNED" thread is much more important.

    Obviously this is sarcasm, but my point still stands. Give your consumers relief that their concerns have at least been seen instead of outright discarding valid problems they are having.

  • slingshotsurvivor slingshotsurvivor
    What he said 👆👆👆👆👆 😍
  • Tsulan Tsulan
    Problem with reports is, that people report stupid things when they lose.
    Yesterday I was reported for wallhacking.
  • slingshotsurvivor slingshotsurvivor
    Tsulan said:
    Problem with reports is, that people report stupid things when they lose.
    Yesterday I was reported for wallhacking.
    I don't think we are talking about that kind of issue. 

    Reporting a bug or tech issue has nothing to do with winning or losing the game. A user would have to actually do more than just click a button. These tickets require the user to expend a bit more energy... It's a good deterent especially given it requires one to actually read or look up something. 

    But who am I kidding we know some peeps will do just about anything when they're determined or salty 🤷‍♀️

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