votzybo
votzybo
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- votzybo
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@votzybo said:
Yo, Support finally reached out to me about the issue. Since neither me or anyone I know is struggling with this, I thought: Why not just put it in the forums again.
If my previous fix didn't work for you, I hope this will work for you.
Support said:
Hello there,
Hope you're doing well, my name's Daryl and I will be helping you today.
I'm sorry you're experiencing connection issues and that you're getting disconnected from host, we understand how this might affect your experience while playing the game.
First of all, let's try some troubleshooting steps that usually help fix some common crashes or performance issues. Please visit the article Crash and Error Code Master Fix Guide (PC) and go through the steps in the order they are presented there.
Also, to help make sure your network is set up to properly connect to our services, please make sure you follow the steps in the article below in the order they appear: Network Troubleshooting
In case none of the steps in both articles work for you, we would like to ask you for the following files:
DxDiag
Click the Windows Start button, type Run and press Enter;
In the pop-up window, type dxdiag and press Enter;
The DirectX Diagnostic Tool will load. If there is a pop-up window asking about digital driver signing; click the answer for your machine;
Click Save all information, then Save as;
Click on Save (the file should be saved to your desktop as dxdiag.txt);
Exit the DirectX Diagnostic tool;
Attach this file to your next reply.
System Information file
Press Windows Key + R;
Type MSInfo32 and press Enter. A window will be displayed;
In the System Information window, click File;
In the drop-down menu, click Save…, and a file destination window will be displayed;
Select where you want to save the file. Pick a location where you can easily find the file, for example, your Desktop;
Name the file MSInfo32 by typing into the file name field;
Click Save. The export process begins and may take several minutes;
Attach it to your ticket response.
Hope you're able to get back to us with this information!
Cheers,
Daryl
Of course this isn't applicable to console gamers, but I do actually have a fix for that too. It's very disheartening, but what worked for my friend is that they just bought a new router. Same brand, just different router. I have no idea why it fixed the problem, but it did.
Hopefully my post can help a few more people, ^^
-votzybo
Didn't actually read what the email said before posting this, sorry lol.
Just collect that information and send it to behavior with something like "Dead By Daylight crash, (error code), attached with following information" Hopefully with this information they will be able to further troubleshoot and get this problem solved.
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Yo, Support finally reached out to me about the issue. Since neither me or anyone I know is struggling with this, I thought: Why not just put it in the forums again.
If my previous fix didn't work for you, I hope this will work for you.
Support said:
Hello there,
Hope you're doing well, my name's Daryl and I will be helping you today.
I'm sorry you're experiencing connection issues and that you're getting disconnected from host, we understand how this might affect your experience while playing the game.
First of all, let's try some troubleshooting steps that usually help fix some common crashes or performance issues. Please visit the article Crash and Error Code Master Fix Guide (PC) and go through the steps in the order they are presented there.
Also, to help make sure your network is set up to properly connect to our services, please make sure you follow the steps in the article below in the order they appear: Network Troubleshooting
In case none of the steps in both articles work for you, we would like to ask you for the following files:
DxDiag
Click the Windows Start button, type Run and press Enter;
In the pop-up window, type dxdiag and press Enter;
The DirectX Diagnostic Tool will load. If there is a pop-up window asking about digital driver signing; click the answer for your machine;
Click Save all information, then Save as;
Click on Save (the file should be saved to your desktop as dxdiag.txt);
Exit the DirectX Diagnostic tool;
Attach this file to your next reply.
System Information file
Press Windows Key + R;
Type MSInfo32 and press Enter. A window will be displayed;
In the System Information window, click File;
In the drop-down menu, click Save…, and a file destination window will be displayed;
Select where you want to save the file. Pick a location where you can easily find the file, for example, your Desktop;
Name the file MSInfo32 by typing into the file name field;
Click Save. The export process begins and may take several minutes;
Attach it to your ticket response.
Hope you're able to get back to us with this information!
Cheers,
Daryl
Of course this isn't applicable to console gamers, but I do actually have a fix for that too. It's very disheartening, but what worked for my friend is that they just bought a new router. Same brand, just different router. I have no idea why it fixed the problem, but it did.
Hopefully my post can help a few more people, ^^
-votzybo
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Alright so I found a fix that worked for me.
I got a unity crash error earlier today, once booting the game back up I started getting "Disconnected from host error" (Same as you all) I then continued to connect to the lobby, again and again, further giving me the same error as-well as "Dedicated server is not responding; disconnecting..." same as @chesnoodle mentioned they were getting.
Nonetheless I began searching online for any solution. These are the steps that I did. (I do not know which one of these fixed the issue, since I did them all in one fail swoop.)
- Verified the integrity of Dead By Daylight's game files.
- Changed / added a new dns to my internet (cloudflare's DNS)
- Reset my internet via flushing in cmd prompt.
Further explanation on the previous statement:
- win + r (Open command prompt)
- Type "ipconfig /flushdns" and press Enter.
- Type "ipconfig /registerdns" and press Enter.
- Type "ipconfig /release" and press Enter.
- Type "ipconfig /renew" and press Enter.
- Type "netsh winsock reset" and press Enter.
- Restart the computer.
Continuation of the previous list:
- Opened Windows Defender Firewall With Advanced Security
- Clicked "Inbound Rules" In the top left
- Scrolled through until I found "Dead By Daylight"
- Double clicked "Dead By Daylight" Clicked "Programs and Services"
- Copied the program path. (Mine: D:\SteamLibrary\steamapps\common\Dead by Daylight\DeadByDaylight.exe) (Probably not the same as yours)
- Click OK
- Click "New Rule..." (top right), Program, Paste the previously copied path, Allow the Connection, check all boxes, name: Dead By Daylight
- Go down to Outbound Rules (Top left)
- Go to "New Rule..." (top left)
- Click Program, paste previously mentioned program path, Allow the connection, Check all boxes, Name: Dead By Daylight.
- Press windows key and head to "Allow an App Through Windows Firewall"
- Scroll down until you find "Dead By Daylight", Check both "Private" and "Public" boxes.
- Scroll until you find "EasyAntiCheat Launcher", do the same as previously mentioned.
- Shut down your computer, Unplug your router, let it do it's thing for an hour or two. (I just took a nap cause I was stressed lol)
- Plug back in router, turn on pc, and hopefully your problem is solved!
This is what worked for me, I hope that this will work for some of you aswell. I can make a youtube video on this process if it will clear up some confusion in my previously mentioned steps.
I have been following this thread very closely ever since my friend got the same message (before I did). It is very saddening to see behavior ignore their community like this. I asked Content Creator Otzdarva to message some of the devs, hopefully that will make them provide a fix for this issue.
-Votzybo