Draneth

I've got one last reply and the ticket closed and honestly I can't fu*king believe it...

"Hello,

You may play the game normally at your own risk, but this means that you can be suspended for having a hacked save file. Again, I'm really sorry but we are unable to help you further with this. We'll be closing this ticket now.

Stay safe out there...

The Dead by Daylight Team"

I mean, are we serious? One of my accounts of a third party program used by DbD as a launcher get stolen, they mess with my in game account, I "self-snitch" myself to do the right thing since I don't want anything to do with it and the reply is basically "we will do nothing, we can play the game (as if I can get legit bp now, meaning that I can't spend the hacked BP to get items) at my own risk of being banned because they can't rollback my account... Are we legitemaly serious here? How is it even my fault if for technical reasons they can't do nothing about it? I paid for the dlcs, the cosmetics, the Rifts and I've invested hundred of hours in this game and now I risk a perma ban because Behavior can't do nothing about something that is not even my fault? Is it an out of season April fools joke?

I'm genuinely surprised by how unprofessional this situation is getting.

in My Steam account was stolen and now I've almost 100M Bloodpoints Comment by Draneth May 13, 2020

So, I've news... This was the reply I just received from the customer service:

"Hello,

We're glad to hear that your account is secured now. However, I'm afraid that we cannot reverse what has been done to your account as we do not have the means to do so. We hope you understand.

Stay safe out there...

The Dead by Daylight Team"

Still, no informations about how should I deal with the thing. I don't know if I can spend them (I'm not getting Bloodpoints either right now, since I'm over the 1M limit) nor if my account is gonna be banned or not. Any idea?

@Fibijean said:
https://forum.deadbydaylight.com/en/discussion/comment/1275396#Comment_1275396
Sorry, I meant I don't think it's likely that your account will get banned. Didn't mean for my pronouns to be so ambiguous there, I apologise!
Probably a good call with regards to the bloodpoints. Best to play it safe for now.

No problem^^ I just didn't understand what u meant. Thanks again for the help.

@SunderMun said:
Useless support being useless? Nothing new. :/ Only way to get it sorted it to try again and hope you actually get someone willing to help.

I never been critical against Behavior but I guess in this case I've to agree. If I'll get banned for this inconvenience I guess I'm done with the game or any other game from the company. I would be really upset.

in My Steam account was stolen and now I've almost 100M Bloodpoints Comment by Draneth May 13, 2020

@Fibijean said:
https://forum.deadbydaylight.com/en/discussion/comment/1275377#Comment_1275377
Honestly, when I started reading the post I thought you were asking for help retrieving your account at first, so maybe the Support people just skimmed it and missed what you were actually asking. They do get a lot of reports every day, so it's certainly plausible.
Worst case scenario, if your account does get banned, you should be able to appeal it since you've done nothing wrong. If you happen to have any evidence of your account having been stolen (such as emails from Steam Support, for example) I would hold onto that just in case you need it to prove your innocence. If it helps, though, I don't think that's likely to happen.
Hopefully Peanits will have a spare moment soon in which he can help you sort it out 😊

What do you mean with "I don't think that's likely to happen"?

Anyway, I opened this thread and the ticket as soon as possible so I hope it will help eventually.

I've decided to play the game the game right now, by the way, since I've some spare time and I would really like to do so :) I'm not gonna spend any BP until this situation is sorted out unless I really need items to play. I'll go with the bare minimum.

in My Steam account was stolen and now I've almost 100M Bloodpoints Comment by Draneth May 13, 2020

@Fibijean thanks a lot :) Actually it's strange that they didn't understand the problem since I basically copy-pasted my ticket to create this post, editing out only sensible informations and pieces in which I was referring directly to the costumer support. I replied trying to clarify but I'm actually quite worried now that they will not be able to fix the issue and my account will be banned because of it :/ Also I don't actually now if I should play or not right, since I don't want to spend bloodpoints. Also, thanks for tagging @Peanits. I hope they can give some insight about the issue.

@IamDwight believe me, it's not very fun. I mean, I already had all killers at 50 and the perks I need on Nancy, I was about to start to grind prestiges. Even if they let me keep the bloodpoints that will take some of the fun out of the game.

in My Steam account was stolen and now I've almost 100M Bloodpoints Comment by Draneth May 13, 2020

First of all, thanks @Fibijean for your reply^^ As u said I had already contact the support team about the issue but let say that... They are not really helping. At all. I copy-paste the reply:

"Hello,

Thank you for contacting us.

As much as we would like to help, I am afraid to inform you that we are unable to provide you with any help on this. Please note that the security of an account is the responsibility of its owner. I really am sorry about this, but we are unable to give any assistance in this case.

Thank you for your understanding. If you have other concerns, please let us know and we'll be happy to help.

Stay safe out there...

The Dead by Daylight Team"

I mean, I know that security of the account is my concern and I already activated Steam Guard to deal with the problem now. I've learned my lesson. But are they really going to let me keep that bloodpoints? I don't want them and more importantly I don't want to get banned for something in which I was already the "victim" (besides DbD, they damaged my Steam account in other ways, for example). Right now I'm avoiding to play altogether even if I would like to but this is ridiculous.

in My Steam account was stolen and now I've almost 100M Bloodpoints Comment by Draneth May 13, 2020

I'm from EU as well. I mean, I watched 2 episodes of South Park while waiting, the queue for me is that long.

Draneth

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