willowlyn
willowlyn
About
- Username
- willowlyn
- Joined
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Comments
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I'm so frustrated with the bait and switch - pay $21k for a costume then a deep discount after two days with no refund. This has never happened - absolutely no precedent - and is a complete redesign, so it's not like long time players would expect it. Shards take forever to save up and they are really just hurting their dedicated players when they do things like this. I've been playing for three years and have never complained - just strive to enjoy the game (bugs and all), but this is so wrong. I literally created a forum account to voice my thoughts on this issue alone because I'm so disappointed in BHVR's lack of care for their core customer base. I sent a support email early yesterday, and I haven't even received an acknowledgement, let alone a resolution or refund. Very sad. This is my favorite game. Hope this type of thing doesn't continue or I may need to find a new favorite.
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My larger frustration is the bait and switch - pay $21k for a costume then a deep discount after two days with no refund. This has never happened - absolutely no precedent - and is a complete redesign, so it's not like long time players would expect it. Shards take forever to save up and they are really just hurting their dedicated players when they do things like this. I've been playing for three years and never complained - just strive to enjoy the game (bugs and all), but this is so wrong. I literally created a forum account to voice my thoughts on this issue alone because I'm so disappointed in BHVR's lack of care for their core customer base. I sent a support email early yesterday and I haven't even received an acknowledgement, let alone a resolution or refund. Very sad. This is my favorite game. :(
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I sent an email to support yesterday and haven't received a response.
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For those of us who purchased the now discounted costumes prior to this change, how will we be refunded the difference in our shards, so we can get an additional costume now that the price is reduced? Overall, like this change to better align with the past events we've all loved - thank you bE.
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For those of us who purchased the now discounted costumes prior to this change, how will we be refunded the difference in our shards, so we can get an additional costume now that the price is reduced? Overall, like this change to better align with the past events we've all loved - thank you bE.