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cybersoju

cybersoju

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cybersoju
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  • @Ramiro191 said:

    https://forums.bhvr.com/dead-by-daylight/discussion/comment/3412998#Comment_3412998

    Hey man,

    would you be able to help me with my user number please?

    ID: Ramiro191

    Ramiro191#a9e0


    @MagmarOficial said:

    https://forums.bhvr.com/dead-by-daylight/discussion/comment/3412998#Comment_3412998

    Hi bro.

    Please help me with my user number.

    ID: CGY Magmar

    CGY Magmar#a41d

    in Error 8007 Comment by cybersoju

  • Hey y'all, I wanted to provide my (hopefully final) update on this. I submitted a ticket with my username#code via Dead by Daylight support page and my issue was resolved in 12 hours.

    Click the above-mentioned link, Submit a Request, and it'll open "the Observer." Answer the prompt asking which platform you're on, "02. PC - Windows Store," "05. Technical Problem" "1. Error Code" and as it guides you through all troubleshooting just click "Next Troubleshooting Step." It'll ask what your name and Cloud ID are, just put your username and the 4 character code after it. It'll then ask for your email for follow up.

    Once you get the default email response from support confirming they received your report, respond and let them know this is a known issue and link to this thread. Advise that you've attempted all self-troubleshooting methods unsuccessfully.

    That is when I got my response indicating my account was fixed. If anyone needs help locating their #code, I can try to find yours if you give me your username; I just want to help as many people get back into the fog as possible.

    in Error 8007 Comment by cybersoju

  • I'm not sure if the Windows Store version just isn't prioritized because the dev team is under the assumption that we're all freeloaders who got this game from Game Pass, but I've purchased this game on Xbox, PC, PS5, as well as a number of different skins. I purchased the game with the thought process that I wanted to show support to the development team rather than continue to utilize my Game Pass, a decision that I'm now regretting because the support simply isn't there.

    @Mandy said:

    https://forums.bhvr.com/dead-by-daylight/discussion/comment/3410124#Comment_3410124

    It's a fix from our tech team that is more account specific.

    While I appreciate the update, as others have said, how are we supposed to access our Cloud IDs when we can't even get into the main menu to access our settings?

    With the amount of Windows Store players growing (this thread has gained exponentially more traction than prior Windows Store issues so I'm only presuming here,) the excuse of being an 'indie' company isn't plausible anymore with the years of commercial success this game has had as well as the number of employees BHVR employs.

    I sincerely hope that with this hotfix, comes an announcement for Windows Store players to port our data over to Steam. The usual song & dance of fixing of the bug later down the road with radio silence as to what happened or future action items, particularly for Windows Store players, has grown to be incredibly old and it's clear that players are not happy.

    in Error 8007 Comment by cybersoju

  • I noticed OP has been updated to indicate this should be fixed via hotfix on the next update.

    Historically, every post-chapter patch has been released more than seven days after release. That’s an unacceptable timeline when a whole subset of players’ games are unplayable.

    If there was an outage for that long on the Steam edition, an update would roll out immediately. I’m so, so tired of the Windows Store version of this game being neglected.

    After over five months of not touching the game, I and my friends tried to get back into it and this is yet another reminder of why we haven’t/literally can’t.

    in Error 8007 Comment by cybersoju
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