chewychevy
chewychevy
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@Zagrid said:
https://forum.deadbydaylight.com/en/discussion/comment/492740#Comment_492740
After this one I wonder if they even would want to try another experiment from how much they screwed up.
They will. They hired data analysts to do this type of work. It's someones job. A lot to learn.
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@Erebus143 said:
The best part about this whole debacle is I bet when the next test date comes up, matchmaking will be impossible as half the people won't retract but also won't show up. :/
Yeah that's likely.
They'll probably take the ones that don't show up out of their future pool of testers. Likely going to be bumpy for the first 5 or so experiment / data gathering sessions.
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Someone dropped the ball. It happens, best to learn so it does not occur again.
500 PC testers is about 2.5% of their player base. In reality these 500 testers are probably the more active non-casual ones (myself included) which is likely closer to 5-10% of that player base.
Not too familiar with the video game industry model, but most industries you do not want to ask 5-10% of your market in one channel to trying something out and then fail to deliver (speculating that all 500 were unable to get in so far).
Improvements off the top of my head
- Did not seem like they had someone coming the forums to check for errors during the launch. If not, budget in the cost of active customer support throughout the launch so the moment the issue arises it's known.
- I am sure they did testing on it leading up to the event and even when it went live, but something in the testing missed this EAC error. Need to identify root cause why it was missed, especially as this error type has occurred as far back as 2016/2017 so it's not new.
- Communication. It's been 2.5 hours since it went live. It looks like it's an issue for many users. I am speculating it's most if not all. The code just got switched off from 9am PDT to 9:30am PDT. A quick email to the 500 users acknowledging the issue would be good. Something along the lines of "BHVR know players are experiencing an EAC client can not be Instantiated issue. We are actively looking into this and have deactivated the build in the meantime. We will follow up within 24 hours with details."
At this point I think they have abandoned the experiment. Next steps are likely
A. Redo the experiment with the 500 selected. Quick apology along the lines of "Sorry we wasted your time, but we appreciate the player base and thank you for your patience"
B. Be transparent and list out the reason why it did not work this time and why it will not happen next time.
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I think they turned off the code on purpose so people don't spend any more time on it.
@Zagrid said:
I tried to do a couple fixes to see if I could get it working and now my code isn't even letting me get into the experiment anymore.
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Still not working for me. Will check in every hour