Windsor_B
Windsor_B
About
- Username
- Windsor_B
- Joined
- Visits
- 12
- Last Active
Comments
-
I'm just happy somebody is making an attempt to help and I'll be watching my email as I have for several days now.
-
I checked my order history and you're absolutely right, @Suggestive. The PC cells are not only marked with the Xbox Game Pass tag, but they have the Xbox Game Pass discount applied even though they're for a different platform. The cells are almost completely identical and somehow the search sent me to the PC version even though I searched Xbox on the store and that's what I purchased. I've never played DBD on PC so I suppose the cells are in limbo. If you guys are able to transfer them to my actual account I would be grateful and that's preferable to refunds or other options.
Cloud ID:
1a8753ff-bd5e-4c9e-93d7-c575dc69be7a
-
I bought them from the webpage and I had the exact same idea as you. I thought maybe they were for the PC version. However, that would mean the PC version is part of the Xbox Game Pass since that's how I navigated to the cells to buy them and they were marked with that tag. I thank you for even asking that question because you're the first person from BHVR who has made an attempt to help me and that's all I ask is to feel like somebody cares about my problem.
-
I'm pretty sure all reasonable people at LEAST agree that Ebony Moris and keys both need to be done away with. I think Ivory should go too because MJ and Paul harmonize together so well.
-
OMG I didn't even realize the first ticket was over less than 200 cells. I remember that I was just shy of being able to buy the characters I planned on buying with the cells I got back from the rift and wasn't trying to buy more packs because I had just started in September and wasn't sold on the game 2 months in. Yes, I am literally an ethnically Jewish person if anybody was wondering and yes I put in a support ticket for less than two dollars worth of cells purely on principle. I guess they have a dollar limit somewhere that they use to determine when they put Jarvs on the case to jack you and stonewall you since they sent me cells the same day and actually gave me quite a bit extra which I did not expect and was happy to see. They must use the savings from cases like my recent one to pay out a fraction of their bonus money to poor fools who are just starting to get tricked into committing to their buggy and unbalanced yet addictive mess of a """game""".
-
Good lord I can't believe how much feedback my Karen-level salt has gotten but it makes me feel even more justified than the borderline robbery already has. At this point I'm calling my money stolen although the financial person has given me a ray of hope.
@PuckGOA said:
When did you make the purchase? I used to work for a bank and card purchases pend on an account for 3 to 5 business days. If the purchase didn't go through then after that amount of time the funds would be released back into your account. If it posts or has already posted to the account and is no longer a pending transaction you can file a dispute with your bank as "Services or Goods not received" and the bank will look into it and get the money back for you.
I hope that you're right, but given that Microsoft already confirmed that the devs have my money I don't know how hopeful I could get. The person in charge of my ticket, Jarvs, simply does not want to do his or her job and only responds once or twice each day only to then continue ignoring me as they undoubtedly get busy marking other valid complaints as solved so the boss thinks their numbers looks good and gives them a raise. I'm really taken aback by the rudeness, incompetence, and deception. For contrast this is the last convo chain I had with support when I was shorted cells from the first rift and it was supposedly solved with a hotfix but not actually:
Me
Nov 6, 11:22 EST
Not sure what the method was for giving lost cells back but I'm short on getting the 1000 that was promised by about 30 and should have 1200+ upon completion.
Suggestive (Dead by Daylight)
Nov 6, 12:00 EST
Hello
Please can you head into the in-game store? This should force the cells onto your account
If this doesn't work, can you tell me your player cloud ID? you can find it in the settings menu in-game
We look forward to hearing from you
Stay safe out there
The Dead By Daylight team
Me
Nov 6, 20:24 EST
It worked! Thank you for the quick service.
________________________________
From: Suggestive (Dead by Daylight) <[email protected]>
Sent: Wednesday, November 6, 2019 10:00 AM
To: Me <my email>
Subject: [Behaviour Digital] Re: Still Missing ~200 cells from my rift
That was my first experience with support. Now I've spent literally DAYS trying to get my money when it took like 8 hours last time. If people are interested in watching a normally unflappable person descend into "speak to your manager" after spending several days checking his email and trying to be done with this nonsense then I'll post the full, unedited convo chain for this situation after I give up or they give me my money. I guess it's a game of chicken at this point but I'm a petty, vindictive gamer and we all know BHVR do not play video games so I like my chances.
BHVR, if you see this, just know that all I want is Nancy's Snowball Dress and Steve's Scoops Ahoy. Give me those two outfits, worth less than what I paid, and I'll gladly just call it good and cut my losses with the rest I have coming. My order numbers are posted below if you decide to contact Microsoft and inquire about the money they sent your way and you pocketed. I already tried and they told me I could trust you lol. It's 18 damn dollars. I don't even care about the money at this point. I spent more on a damn hamburger the other day. I just don't want you people to have it when I've gotten nothing in return.
Order number 8948002555
Print
Dead by Daylight: AURIC CELLS PACK (1100)$8.99
Completed
Order number 5242823248
Print
Dead by Daylight: AURIC CELLS PACK (1100)$8.99
Completed
-
They claimed they never got the money and can't help me. Microsoft said they gave the money and I even attached the order history proving it but they haven't acknowledged that they've even looked at it. They even ignored one response entirely and claimed it was blank even though you could see it in their reply where it says to put it above the line.
-
@HellDescent said:
you got behavioured. EDIT: They always close tickets without solving them. It's a common practice for them
Yeah I guess all these "I'm quitting" posts must be true if they need my 20 dollars so bad they're denying my Snowball dress for it lmao.
-
I have been responding continuously but they keep rudely closing it. It's super frustrating because if Microsoft says the devs have my money then I damn sure trust them more than BHVR.
