Razr0109
Razr0109
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- Username
- Razr0109
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Comments
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@NekoGamerX said:
whats funny is I gotten they newsletter email before so Like the newsletter is a hit or miss if it gets sent to you.
I went to support and I have been subbed to their news letter for years, so I proved that. THey gave me 3 emails to whitelist and some other basic steps before saying "If you experience any other issues in the future feel free to reach out to us, we will always do our best to help." Why should I ever care for any upcoming newsletter or this game even if this is the process they have over a free charm code? How would they even help in the future if they cant help over such a simple issue many people are having (and its not the first time failed newsletters have happened. They have given codes directly before to make up for it). Just a total let down.
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@Birken13 said:
Same issue. Contacted support. Their help was basically this (this is in the correct order btw):
- Asking me to check the Spam, Junk and Promotions folders.
- Recommending whitelisting these email addresses and domains: amazonses.com, [email protected] and [email protected]
- Asking me to check the Communication Preferences and make sure all the necessary options are checked.
- Recommending me to keep an eye on upcoming promotions.
This was all they could do they said. They also let me know they can't resend past promotions. So don't expect to receive the Halloween newsletter unfortunetely.
- I already checked the folders before contacting support.
- How is whitelisting going to help if I never received an email from other promotions in the first place? Their "filtered or delayed by your email provider" argument is not holding up, because how would that be the case if no email went to those folders or never got sent even though past promotions had possible delay?
- I already had the Communication Preferences checked long before contacting support.
- I've already kept an eye on upcoming promotions for a long time now without getting promotional emails.
Literally the same EXACT thing happened to me. I even provided screenshots of newsletters I've been getting from years ago and did everything in my power to not only follow their instructions, but also do my own effort to get this to work. All of that just to be told "If you experience any other issues in the future feel free to reach out to us, we will always do our best to help. " If they couldn't help with this charm, why should I have ANY faith that they would be able to help in the future.