Izzzilla
Izzzilla
About
- Username
- Izzzilla
- Joined
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Comments
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@trumpetsandwich4 said:
https://forums.bhvr.com/dead-by-daylight/discussion/comment/3498456#Comment_3498456
Ive tried asking for support but nothing but can we get confirmation for when this get fixed
Like I understand why they couldn't fix it super fast. Any update to a game has to go through a Sony/Playstation authorization. But like, they could have just said that. "Hey everyone, we understand there is a problem and have a fix ready. Unfortunately due to the way we update games on PS4, we have to wait a few days to get a patch through. You can expect an update on XX/XX to fix the issue." Having bad news is better than no news at all.
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Has anyone actually received help and is able to play? A few pages back, Mandy said to contact customer support directly to receive help on an account level because a larger scale fix would only come with the next update. I submitted my ticket Thursday, received a reply Friday saying they were investigating the matter, if they needed any further info they would contact me again, and they would help me soon. It's Sunday now and still nothing. I feel like their "contact support directly" was just a ruse to make it seem like they're helping people when actually we all just have to wait for the update. It gets people off the forum to individual customer support where they can wait indefinitely and makes it seem like they're doing something.
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@Coordi said:
Hello, are you still having this issue? Can we please have your PS4 IDs?
I'm still have the same issue. I've restarted my game/ps4 and tried rebuilding the database. Still nothing.
PS4 ID : Izzzilla
