AllisInWndrlnd
AllisInWndrlnd
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@raygunstew said:
Is it fixed for you all yet? Since the update today I am still getting 8007 I haven't played in a very long time and I am very upset
Did you contact support? https://support.deadbydaylight.com/hc/en-us
Select submit a request, go through the questions and troubleshooting from the chatbot, mention the 8007 error code, your in-game name, and player or cloud ID (if you have it.) That's what worked for me.
I just searched for your name on the game - if your in-game name is raygunstewTV, I think your player ID is #e017 , so be sure to include that when you report the bug. Once I sent my player ID on my ticket to support, it took about 24 hours for them to apply the manual fix to my account. Hope this helps
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Coming back to confirm my account has been fixed too. Thank you!!
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@PabloEsquivel said:
GUYS TO ALL OF YOU:
I THINK I HAVE GOOD NEWS FOR YOU
I would like you guys to try something I just did without having to uninstall the game. IT WORKED FOR ME, I DON'T KNOW IF IT WAS A CHANCE OR IS THE SOLUTION TO THE PROBLEM (FOR THE MOMENT)
Go to settings - applications - installed applications - select the app and click on advanced options
end and reset microsoft store.
end, reset and UNINSTALL xbox app.
reboot the pc
RUN THE GAME FROM THE MICROSOFT STORE, WITHOUT INSTALLING THE XBOX APP. VERY IMPORTANT DO NOT INSTALL XBOX APP.
WHEN I LAUNCHED THE GAME I WAS FINALLY ABLE TO ACCESS
I HOPE IT HELPS YOU PLEASE ANSWER IF THIS WORKED.
MY GAMERTAG THE BIG PAP
I would like to upload a screenshot but the forum throws me a notice saying that I need some kind of permission
I tried this out and it didn't work for me unfortunately. Maybe your account was manually fixed by the team in the middle of your troubleshooting? Either way, glad you're able to play again and hope the rest of us will be able to join you soon.
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@Mandy said:
https://forums.bhvr.com/dead-by-daylight/discussion/comment/3411321#Comment_3411321
I've passed your ID to our support team and I can get that looked into for you.
https://forums.bhvr.com/dead-by-daylight/discussion/comment/3411421#Comment_3411421
The difference in number is not part of the issue.
Right now there is nothing that you can do on your ends, this is an account specific issue - and it's also not widespread, it is something affecting a small percentage of players. Which is why I've asked you to contact support directly for them to assist - you will need to go through the normal support steps ie their troubleshooting, to ensure that your particular account is affected with a certain problem. So please give as much information as you can about what you have already attempted that sort of thing, when contacting support to save as much time as possible.
Thank you Mandy, I appreciate that very much. Haven't heard anything back on the ticket I followed up with, but this update from you reassured me that something is being done. I literally breathed a sigh of relief.
I'm sure this is a headache for everyone involved. It feels like there is a light at the end of the tunnel now at least. Thank you to you, support, and the tech team working on this.
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@Mandy said:
https://forums.bhvr.com/dead-by-daylight/discussion/comment/3410124#Comment_3410124
It's a fix from our tech team that is more account specific.
Is there something else that needs to be done to get assistance from support on this? It's been over 24 hours since I followed up on my original ticket, and I haven't heard anything back. I submitted another ticket in case my old one was closed or buried in the inbox, and have heard nothing back there either, though that was only 4 hours ago. My player ID is AllisInWndrlnd#e3ff if that helps expedite the process. Thank you for your help on resolving this issue.
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@Naj said:
https://forums.bhvr.com/dead-by-daylight/discussion/comment/3411174#Comment_3411174
To get you ID maybe ask to your friends.
I found the ID that my friends used to add me, and replied to my original support ticket with that. Fingers crossed that helps in some way, and that someone sees and responds to my email.
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Nearly 24 hours since I followed up with support per Mandy's update, no response.
Submitted a new ticket a few hours ago, thinking my ticket from last week was probably buried in the inbox somewhere, no response.
Is there some way we can access our cloud/player ID without launching the game?
Really thought there would be a hotfix by now. Expected more from Behaviour. At this point it seems like that was a mistake, and that all the time and money I invested into this game was a mistake too. This is one of the few games I play with a handful of friends, so I'm losing out on that on top of everything else, and to be quite honest I'm on the verge of tears.
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@alerys_xcx said:
https://forums.bhvr.com/dead-by-daylight/discussion/comment/3411015#Comment_3411015
Reinstall Microsoft store and Xbox app. It's a Xbox bug.
Thanks - the download installed without issue eventually, but I still get error 8007 after launching the game.
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I tried reinstalling again for maybe the 10th time (I've lost count) and encountered this error again. Wanted to share here in case it helps with anything/is related to the 8007 error in some way. This error was occurring mostly on the day of the 4/18 update, and I tried every troubleshooting step I could on the microsoft side to resolve it. No steps I took directly resolved it, and at some point the install worked again. Since then, most days that I tried reinstalling, the install error did not occur and the game installed without issue. I briefly encountered the install error (for about 30 minutes or less) over the weekend, and did not see it again until just now.
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@alerys_xcx said:
https://forums.bhvr.com/dead-by-daylight/discussion/comment/3410935#Comment_3410935
I sent the information about my account again, such as my username, player id.
Then they sent me an e-mail asking if the fix had worked, and that it could help fix the problem of the other players.
Be patient, they are trying to fix this as soon as possible.
Thank you for coming back to reply. Glad the fix worked for you and hope it'll work for others too. Going to try reaching out to support again.
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@alerys_xcx said:
The bug has been fixed in my account.
I hope you can also solve the problem.
Thank you, Mandy, and thank you to the entire support team. See you all in the fog. XO
This comment and waking up to see there was an update for the xbox app had me hopeful when I tried logging in this morning, but I'm still getting the 8007 error.
Did you do anything that led to your account being fixed? Did you have your cloud ID saved somewhere and support was able to do something from there? Or did it just magically resolve on it's own?
I've heard nothing back from the email I replied to yesterday - Should I even bother trying to contact support on a new ticket?
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@Mandy said:
UPDATE
Players affected with the 8007 Error on Windows Store (only), can contact our Customer Support Team for manual assistance prior to a hotfix.
Please give our support team as much information as possible - Error Code, player ID, name on platform, cloud ID etc. They will need this information in order to access your account.
I submitted a ticket with customer support the night of the 4/18 update, and tried the troubleshooting steps provided several times.
Per your update, I've replied back requesting any additional steps I can take to resolve the issue.
This update suggests there is a manual fix we can apply until the hotfix is released, is that correct?
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I submitted a ticket with customer support the night of the 4/18 update and tried the troubleshooting steps provided several times.
Per Mandy's last update, I've replied back requesting if there are any additional steps I can take to resolve the issue.
This update suggests there is a manual fix we can apply until the hotfix is released, is that correct?
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When is the hotfix scheduled to go live?
Even a ballpark estimate would at least give us a date range that we can expect a resolution.
I understand schedules can change, or that unforeseen issues can arise while trying to fix the bug, but currently those us not privy to the internal process/schedule have no clue when the hotfix will go live, and so we have no end in sight to the problem.
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@Daruen said:
It's really frustrating that they also don't say anything about the status of this issue, It has been almost a week since this error started for me and is imposible to play.
I would love to have some feedback from bhvr, just say that they are on it or something but not beeing able to play, try everything and having no response from the company doesn't make it better.
I hope this is fix soon, and for the rest of the people that are like me waiting, just be patience guys, sometimes is difficult to find where the errors are.
I share your frustration. When the issue wasn't fixed by end of work day Friday, it seemed safe to assume we wouldn't be able to play all weekend, but I kept trying to launch the game once or twice per day hoping it would magically work anyway.
It's definitely frustrating that we have no eta on a fix, and the last update we got was on Thursday, but it was just to say it's being investigated. I think most of us are being patient, but it's not a great feeling to know if we were on a different platform, the issue would have been prioritized and resolved already. It doesn't inspire confidence that we should continue to buy cosmetics and dlc for a game that won't even launch, while everyone else gets to enjoy the update and play as usual.
This update was huge, and it puts a damper on the excitement of trying out the changes when we're a week behind everyone else due to no fault of our own, and with nothing to show for it. As others have mentioned, we're left missing out on bloodpoint codes, a week's worth of time put into the new rift, and with no promise that it will be made right in any way. It's disappointing.
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Would it help for us to all call xbox support to report the outage? It's pretty ridiculous that they advertise DBD as one of their windows store and game pass offerings, yet we can't actually play the game even when we spend money on it - isn't that false advertising? At minimum they shouldn't have the option available to purchase the game through their platform when it isn't playable, I believe that is fraud.
I'm not blaming behaviour here, because I've done contract work for microsoft in the past, and I know how chaotic their internal processes can be. I'd like to believe that the issue is on their side, and that behaviour would have resolved this faster if they weren't being blocked by microsoft's own inefficiency. So what can we do to have some agency in this matter, or advocate for cross-progression so we can move away from the windows store?
Even when the game is playable, I have to relaunch the game every few matches because it disconnects in lobby so often (usually when I join the queue,) and my internet is not causing the issue. My connection is stable and I have no connection issues with any other game. From what I've read, this is just one of the perks of being a windows store user.
If we buy the steam version, is there some way impacted users could migrate our accounts despite cross-progression not being available? It'd be nice to play on a functioning platform, and the only thing stopping most of us is that we've already put hundreds or thousands of hours into our windows store accounts.
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@omiiik said:
It already works for me, but please activate the cross save in the windows version so we can run away from here
Did you do anything that lead to your connection working again, or did it fix itself?
Yes, please give windows store users the option to move to another platform. I know it's easier said than done, but we would be incredibly grateful get away from the windows store specific bugs.
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Unfortunately, there isn't cross progression on the windows store version (even between xbox console and pc,) or the option to merge with our steam accounts. If I was given the option to move my account to steam, I would gladly take it. Starting over from scratch is what is stopping me, because even though 485 hours isn't much compared to the hours some people have in this game, it's still enough that I've unlocked many characters and cosmetics, including rift cosmetics that wouldn't be available to me if I started over.
Thank you to the team that is looking into the connection issue. Looking forward to trying out the new update. Hopefully the fix won't be too much of a headache to implement.
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Came here to say I am also a windows pc game pass player experiencing this issue. I already submitted a log file in response to a ticket I submitted last night, so I won't repost it here unless that would be helpful. Is there any update here? It's very sad seeing all the excitement around the update and not being able to play.