I cannot change cosmetics unless in the store
SUMMARY OF THE ISSUE: I can not access my cosmetics and change them unless I am in the store, once I have loaded into a lobby I have no more access to my paid cosmetics.
PLATFORM: PC - Steam
STEP BY STEP INSTRUCTIONS ON HOW THE ISSUE OCCURED: A couple updates ago I lost access to changing my cosmetics unless I was in the store.
VIDEO: Here I have two screenshots, one showing my in-lobby-view the other showing in-store:
As seen in the above screenshots, I can only access the prestige Leon S Kennedy skin, as well as my christmas sweater, but all other skins I paid for are missing unless I am in the store.
THIS BUG IS FOR ALL MY SURVIVORS AND NOT EXCLUSIVE TO LEON!
PLAYER LOGS:
Let me know if the logs have been added correctly
Comments
Press Win+R
Press the button next to the search bar in the customization section that looks like a tag. There only thing checked should be "owned" uncheck everything else. This should let you see all your skins again.
Thank you that's really helped! Just to check is it safe to share it, is there any private information I am meant to remove from it beforehand? Thanks!
It's encrypted and can be uploaded safely!
I've tried uploading it as an edit on my post as well as a reply comment but I get 'network error' each time, even though my network is completely fine
Is there any other way to send the logs?
Sorry for the hassle!
Your forum account is not verified, most likely, via your email address.