How does DBD make money when I can't buy Auric cells?

I have been trying to buy Auric cells for weeks, I paid for them and they don't show up in my account. I contact DBD support and they say "go talk to microsoft store" I talk to microsoft store and they say, restart computer. They have never even played the game. How does this company make any money? Serious question. I have never found it so hard to purchase a product. Hey development team, you ever thought about making it easy to buy your product?

Serious question.

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