Tools of Torment Characters Removed from Inventory
I bought the newest Chapter on the Xbox store and since roughly mid-day today (EST) Thalita, Renato, and Skull Merchant have been removed from my account. If this is temporary and being fixed no worries, but I also put roughly between 400 and 500k into the new characters (only Thalita and Renato) and I'd really not like if when I get them back that they are just reset.
Any news from anyone on this? The Twitter account has been silent for hours on this.
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https://support.deadbydaylight.com/hc/en-us/requests/new
Contact support for this, they can look directly into your account and see what’s wrong/maybe restore your purchase.
As Mooks mentioned, this is something Support can solve for you.
Please contact them here: https://support.deadbydaylight.com/hc/en-us/categories/6713776396180-Dead-by-Daylight