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Fatal error: [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost.

Zorasnite_TTV Zorasnite_TTV
in Ask the Community

constantly getting this crash report, almost happens every game on some days, always the same:


Fatal error: [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')


DeadByDaylight_Win64_Shipping {0x0000000000000000} + 89313743 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 89205730 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 89270433 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 94089126 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 94207155 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 94233668 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 94172134 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 94224126 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 90442239 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 94026687 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 93950702 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 93989257 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 82929723 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 103337042 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 103338275 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 84394903 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 84368817 bytes

kernel32 {0x0000000000000000} + 75453 bytes

ntdll {0x0000000000000000} + 384952 bytes


any help fixing this would be appreciated as some of these crashes cause me to get locked out of game for up to 15 minuites!

Comments

  • Zorasnite_TTV Zorasnite_TTV

    pc specs:

    Case: Lian Li 011 Dynamic

    motherboard: Asus ROG STRIX X550-E GAMING

    CPU: AMD Ryzon 9 5950X

    GPU: Asus NVIDIA GeForce RTX 3090

    RAM: 64gb G.Skill Trident Z Royal

    Monitor 1: LG 38” Class Curved UltraWide QHD+ Gaming Monitor (38GL950G-B)

    Monitor 2: LG 27ML600M 27" IPS

    Webcam: Logitech Stream Cam

    Headset: Astro A50

    Microphone: RODE NT USB

    Keyboard: Logitech G915

    Mouse: Logitech G903

    Other: Stream Deck XL

  • Mooks Mooks

    Just to make sure (and bump it for you so maybe Someone with more knowledge sees it and can help):

    you have tried checking DbD files and re-installing it as well as having all drivers up to date?

    Since you mentioned streaming, is the problem happening only on stream or even when you are not currently streaming?

  • Zorasnite_TTV Zorasnite_TTV

    @Mooks said:

    Just to make sure (and bump it for you so maybe Someone with more knowledge sees it and can help):

    you have tried checking DbD files and re-installing it as well as having all drivers up to date?

    Since you mentioned streaming, is the problem happening only on stream or even when you are not currently streaming?

    yes happenes both when streaming and not. all files have been verified through stream and i have even gone to the extreme of a full pc rebuild with the same issue. yes all drivers are up to date. i appreciate you bumping this post, was unable to complete my stream todfay with the game crashing 5 times on me! super frustrating.

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