You guys are failing to catch hackers.
As always, in-game reporting did not work at all, so you had to apply for a lengthy ticket to the support center to report hackers. The response and processing speed to the inquiry was horribly slow, but they tended to handle it if there was any solid evidence.
However, many hackers were not sanctioned because it was impossible to provide evidence of ESP wall hacks, and they are now exploiting it freely without even trying to hide that they're using it.
Crucially, the anonymous system added to this patch made it harder for users to report hackers. Now, overseas servers are suffering from numerous hackers, and no one can tell the difference between a skilled player and a fraudster.
I would like to ask if there are any modifications planned to respond more appropriately to hackers for in-game reporting and anonymous system.
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