Dead hard problem

So i don't get dead hard anymore I could have a survivor dead hard right into me and i hit them but no doesn't count and they some how just slip by me.

Yesterday I had a game as Deathslinger and hit a survivor I heard the hit and everything but they dead hard and it just say nope doesn't count even though the sound cue happened.

Same thing happened with Huntress I hit a survivor with a hatchet the hatchet hit directly saw the blood saw the hatchet exploded but nope sorry dead harded doesn't count.

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