Entire account got reset by bug, please help
Entire account got reset by a bug, everything is level 1 and everything is reset except my killer rank and my devotion level, and its like i just started playing the game, ive poured 800 hours into this game, and losing all of that progress would be devestating. Does anyone know to fix this?
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Similar thing happened to me, but it caused because I unlinked my BHVR account from steam account. Did you do something like that?
https://support.deadbydaylight.com/hc/en-us/requests/new
Send a ticket from here tell them the situation. I am sure they can help with their best. They resolved my issue, I hope they can solve yours too.
Read through everything here first and see if anything fits your situation: https://support.deadbydaylight.com/hc/en-us/sections/360011470571-BHVR-Account-Cross-Progression
If not, you can submit a ticket here for LOP: https://support.deadbydaylight.com/hc/en-us/requests/new?ticket_form_id=191306