This happens when the game hasn't completely installed yet - you will need to give it some time to fully install.
I've removed your screenshot, please do not show your Cloud ID to other players, this is something that you should really keep hidden for safety of your account.
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This is the ‚ask the community section‘, we can’t really help you with just your player id..
did you consent to the private policy? Game is only playable if you activate it
what is exactly happening when you click on the game modes?
if you want direct help from the devs, you should post here and describe your problem more detailed:
https://forum.deadbydaylight.com/en/categories/technical-issues
Is the game completely installed? You can't access the game if it's not completely installed
This happens when the game hasn't completely installed yet - you will need to give it some time to fully install.
I've removed your screenshot, please do not show your Cloud ID to other players, this is something that you should really keep hidden for safety of your account.