Possibly get new support staff
Just leaving some feedback on the support company that y'all use. Been waiting two years on a ticket with a game-breaking issue with my account that makes me unable to play it. I've tried everything in every self-help technical suggestion from other threads and official FAQs & guides. Trust me, there's nothing I can do, but at this point I'm not looking for help. I don't care anymore. Just giving some last feedback before I dump the game. Unfortunately, I loved it and supported it for years, and I mourn not being able to play it.
Summary
Me: [Explanation of issue]
Nothing for 2 months
Support: Sorry for the delay in answering your ticket. Is this problem still persisting?
Me: Yes.
Nothing for 2 months
Support: Sorry for the delay in answering your ticket. Is this problem still persisting?
Me: Yes.
Repeat ad infinitum.
Here's a screenshot. All of the closed tickets are from inactivity from either the agent or me after not checking because they would occasionally go for 3-6 months at a time without answering.
Final Feedback
Get new support staff. And maybe check how many tickets Agent Sujan Saha actually completes, because he's been sitting on mine for years.
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