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Automatic Disconnection (PC)

Carlos_Hugo22 Carlos_Hugo22
in Bug Reporting

Platform: PC

Goodnight. The reason for this report is to indicate that the game sometimes automatically disconnects me from the game and penalizes me with waiting times, it accumulated so much that now I have to wait 5 hrs to ply again, it is my knowledge that it performs that sanction for those who disconnect on purpose, but it seems unfair to me that the sanctions come when this would be a game cconnection error.

Frequency of error: The error usually happens between 1 to 2 times a day, and I understand that it has happened whit many other users.

I will be waiting for yours answer, thanks!

Tagged: Pending

Comments

  • Carlos_Hugo22 Carlos_Hugo22

    @[Deleted User] said:

    Hello,

    The problem is similar for me, due to automatic DC error, delay / lag. At the end of the match, I see in the stats that the killer and I are disconnected.

    Presumed server connection error, which causes these errors to occur!

    https://us.v-cdn.net/6030815/uploads/793/VBYIFS96DIQF.png

    developers know about this problem? and if so, did they say something to fix it?

    Because it really is very annoying waiting too long to play again

  • liv071981 liv071981

    @Carlos_Hugo22 said:

    Platform: PC

    Goodnight. The reason for this report is to indicate that the game sometimes automatically disconnects me from the game and penalizes me with waiting times, it accumulated so much that now I have to wait 5 hrs to ply again, it is my knowledge that it performs that sanction for those who disconnect on purpose, but it seems unfair to me that the sanctions come when this would be a game cconnection error.

    Frequency of error: The error usually happens between 1 to 2 times a day, and I understand that it has happened whit many other users.

    I will be waiting for yours answer, thanks!

    I have been having this same issue on XBox, about once a night. My internet speed is excellent, NAT type is always Open, I use a hardwired connection. I've done a hard reset. Still, at least once a day I get disconnected from a match. Sometimes it shows the disconnection symbol for both me and the killer, other times I get the escape symbol. Either way, I still get a disconnection penalty even though I did not intentionally DC. It is very frustrating. Clearly it is a cross platform issue.

  • Carlos_Hugo22 Carlos_Hugo22

    @liv071981 said:

    https://forum.deadbydaylight.com/en/discussion/146780/automatic-disconnection-pc

    I have been having this same issue on XBox, about once a night. My internet speed is excellent, NAT type is always Open, I use a hardwired connection. I've done a hard reset. Still, at least once a day I get disconnected from a match. Sometimes it shows the disconnection symbol for both me and the killer, other times I get the escape symbol. Either way, I still get a disconnection penalty even though I did not intentionally DC. It is very frustrating. Clearly it is a cross platform issue.

    Yes friend, it is incomprehensible why this error makes us pay that we did not disconnect with waiting penalties, seriously the devs should do something.

  • Carlos_Hugo22 Carlos_Hugo22

    @[Deleted User] said:

    Yes, I signaled to the Support. They were forwarded to the QA team, who are also reviewing the game from our site. I also attached my log file to them. We are currently here. It’s annoying on my part too, especially if this mistake comes up at the end of the match and my points are lost.

    We hope to improve in the next update. :)


    348/5000

    To inform you, my friend, that despite this last update, I thought that this problem was solved, however, today I had two disconnections that have already accumulated 15 minutes of waiting, it is very boring and annoying that the devs still do not do something about it with this problem, if you know of something, I would appreciate it if you could inform us. Thank you!

  • TrialByFire476 TrialByFire476

    I have been having this same problem on PS4. It popped up with this last patch, but it was just extreme lag, then I started getting disconnected at least once a day. Now, it's almost every game. It always says I don't have an internet connection, when I do. I don't even get to see the end game screen, the game immediately takes me back to the start up screen (right after the intro). I'm also losing my bloodpoints, depipping, and getting a 5 minute ban. I've decided to uninstall and then reinstall to see if that will help.

  • Brunno Brunno

    now i have 48h Punish, nice servers...

  • Brunno Brunno
    .........png dbd.png

    I avoided playing yesterday for the punishments to be 3 minutes again, the game server disconnected me only once today and I have 48 hours

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