Hex_Devour_Ass
Hex_Devour_Ass
About
- Username
- Hex_Devour_Ass
- Joined
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Comments
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@MamaEagle said:
Not to be that person who starts an argument... But how do you buy the wrong thing with a currency that you have to grind heavily for? If it was me (and I'm sure to do this everytime) I look at all my options and think hard on them all before making any purchases. Being 100% sure to have the right item before hand and then buying it. That's like going to the store to buy sugar and you accidentally bought salt... That's an issue you caused and they aren't entitled to make your problem their problem lol. Now I've bought Auric cells and never got them, frankly after arguing with the devs for about 8 days I finally got what I paid for because they wouldn't refund my purchase (nor would the platform I played on for they said all proceeds for in game currency go to BHVR) and that is bad consumerism to practice
As I said, I didn't make the wrong purchase. I made sure I was purchasing Oni, but once I actually confirmed it it said something to the effect of error purchase failed and returned me to the home screen. I went back into the store only to see that my shards were gone and I had level 1 Yui Kimura under my survivors tab. That's not "making my problem their problem".
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@Freudentrauma said:
I honestly think that maybe a miscommunication happened. Based on what you described the support team probably just put it into "I want to refund my Iridescent Shard purchase" case and gave you the standard answer for it.
Did you report it as a bug?
The first email I sent made it clear that I wasn't seeking a refund but after their canned "we can't because EULA" reply, I sent an even longer response saying I didn't need a refund, just the right character credited to my account. The response was a complete joke:
"Hello,
Thank you so much for contacting us today, we're always grateful for feedback, be it positive or negative!
I'm really sad to hear that your recent experiences with Dead by Daylight and specifically our service haven't lived up to your expectations. It's our mission to continuously improve the experience for everyone. If there is something that you believe we can do to improve this, we'd love to hear your suggestions! You can either post them here, or on our forums ( https://forum.deadbydaylight.com/ ) if you wish to see what the wider community thinks!
We appreciate your genuine and honest comments about the game and our service, so we've taken note of what you wrote to us here and we will make sure the team sees this. Rest assured, your feedback is always taken seriously."
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@venom12784 said:
How is a free in game currency not being refundable anti consumer
Did you read the post? I don't need a refund, I need the right character to be credited to my account. They should absolutely be able to do that especially considering I haven't touched Yui. Also, I'm using anti-consumer to mean "not favorable to consumers : improperly favoring the interests of businesses over the interests of consumers" per Merriam-Webster, not to imply that BHVR has done anything illegal.