Comments

• @Zyie said:

  https://forums.bhvr.com/dead-by-daylight/discussion/comment/3412609#Comment_3412609

  They told me twice as well that it may take some time to fix, I was never told to wait for the hotfix however, and from when I sent my ticket until it was resolved, it took about 18h, though I sent it at what would be late-night in Canada, if that's where the support team is located as well. From first reply to my ticket to solution was about 7.5h. They are clearly able to fix this, but it seems like some may be unfortunate in which person working the support they get to handle their ticket maybe? I requested specifically to be handed over to the part of support that handles tech issues such as this, as that's what Mandy seemed to suggest was the group that could handle this issue, maybe that helped? I'm not sure.

  Also, make sure to give them your in-game name, as well as your account name (the one that shows in the top left on the xbox app, name#4digits), if you didn't supply both.

  They didn't explicitly say to wait for the hotfix but I felt that was implied. I think you're right maybe my ticket went to the wrong department. Depending on what their reply is to my last email I may ask to be handed over to the part of support that handles this issue.

  I gave them my in game name and # ill send through my xbox name now.

  Hopefully this gets sorted soon. A couple more of my mates have just gotten into dbd this week and I can't play with them :(

  in Error 8007 Comment by DarkRadiation9 April 27, 2023

• I contacted support with my details and was told to wait for the hotfix, saying "I must let you know this investigation could take a while".

  I replied citing this thread asking them to fix my account individually before the hotfix and I'm still waiting for a reply.

  Sounds like it might be a while before we can play again...

  in Error 8007 Comment by DarkRadiation9 April 27, 2023