dracometeor316
dracometeor316
About
- Username
- dracometeor316
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Well, I will give credit where credit is due. The team got my account fixed and assured me that there will be mass compensation to the affected players at a later date, to keep my eye on social media for when that will be. I wish it didn't take an entire week, but I'm glad it's finally fixed. I did not do anything on my end, it was just on behaviors end. It took about a full 24 hours after I got in contact with customer support for my account to be fixed, so I'm guessing for anyone waiting right now in this forum that that would be around the time you'll have to wait.
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Why post that customer support would help with a fix when they clearly don't know what they are doing? I got in contact with customer support after Mandy told us we could for a fix, and they just said things along the lines of, maybe it's not updated, maybe your wifi is bad, maybe your windows isn't updated. When I told them that this issue wasn't on my side, that several other people were having it, that the community manager told me to go to them for help, they stopped replying to my emails. A week of waiting, with hopes of a fix, and absolutely nothing. I am beyond frustrated with you guys here, I have probably given you guys over $300 at this point, on chapters, cosmetics, buying the game on different platforms, and I get treated like a second class citizen here. What am I supposed to do and think from this point forward of you guys? Definitely gonna be hard to want to buy any new chapters now, because I'll always have a fear that I just won't be able to play what I put my money to. A week of "just wait for the hotfix, whenever that is," has probably been the closest thing to making me just drop your game than anything else. Bad changes, two bad chapters in a row, I could stomach, but this? I'm debating just saying forget it and washing my hands of this game. Not like it matters anyway to you guys.
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@Mandy said:
UPDATE
Players affected with the 8007 Error on Windows Store (only), can contact our Customer Support Team for manual assistance prior to a hotfix.
Please give our support team as much information as possible - Error Code, player ID, name on platform, cloud ID etc. They will need this information in order to access your account.
Customer support just told me to make sure windows was updated and make sure the game is updated basically.... ######### is this behavior
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Still getting no help whatsoever from the customer support. Literally just asking if I restarted my router and have my windows updated. The level of incompetency here is unreal. How are you gonna tell us to go to your customer support to fix it and then have your customer support do absolutely nothing to fix it?
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This is not a good look for behavior. I have over 1500 combined hours in dbd, I've been playing off and on since launch. I regret buying my dlc and making my progress through game pass. Literally just give us the chance to transfer one time to steam, or put more love and care into your game. Two bad chapters in a row, and then just completely ignoring a whole part of your customers/fans for half a week now. I love dead by daylight, it is my favorite online game by far, and yet every day it gets harder and harder to support behavior. The only changes they make anymore are just number changes, everything that was fun or exciting is getting bled out, and when people do actually want to play they can't. There is so much potential in dbd, and it feels like they keep constantly and purposefully throwing that potential away. ---->Please, please, please, have more transparency and listen to the community<----- 90% of the flak y'all get would go away if y'all just do that. But yeah the biggest thing is LET US TRANSFER TO STEAM for the love of god, how are you gonna do it for switch and stadia but not windows.