Mohammad_A
Mohammad_A
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- Mohammad_A
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I've also been facing a surge of "dedicated server not responding" issues, and am currently at an hour long ban. The last time it was this bad was during the Blood Moon event, to the point where I reached out to the support team, spoke to four different people (please, do not pass the buck from one rep to another, this is just bad customer service), who all gave me a copy and paste answer questioning my Internet's capabilities (sometimes the same message). I've reached out to Xfinity and they have provided proof showing that my Internet has crashed only once in the month of June, at a time that I was not gaming. I live in the Bay Area, California, I have unnecessarily fast Internet, and, yes, just to entertain every idea, I have followed BHVR supports suggestions in the past.
I have received a "VERIFY INTERNET CONNECTION" error ONCE in the past, at a time when my Internet was truly down. This error note should be penalized. "DEDICATED SERVER NOT RESPONDING" is not your fanbases fault, and, yet, we are punished for it. Also, just so the "does your Internet work" question is not brought up, whenever the server crashes, I'm still on the PS Network fine, and I check the Internet, so the gaslighting needs to stop. This issue is frequently brought-up in the DBD sub-Reddit as well, to the point where the mods have started taking them down.
Please, fix your servers, at least the ones near Northern California (Oregon, I believe), and, please, do not penalize your fanbase unless it's the "Verify Your Internet Connection" error. I'm sure the servers will be fine in two days time when the event ends, but, until then, a lot of people will be left upset.Thank you for your time, and I hope this doesn't fall on deaf ears.