Voleron
Voleron
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- Voleron
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Unfortunately, I've had the same issue. I ordered an item from the DbD Merchandise store, the payment went through on my VISA, but I didn't receive any confirmation email, nor have I received the product from a few weeks back. Instead, I was sent a mouse pad, which I didn't order, and a value difference of over $110 USD.
I've used the support form the member above was nice enough to link. They indicate a six hour turn around time on replies, but it's been ten days since I've submitted my first request for help and several more since my follow-up one. No reply.
If you scour the site long enough, you find a 1-800 number for store support. I called that number and was advised by an annoyed call center employee that they have nothing to do with the Dead by Daylight store, that they've contacted the company multiple times to have them correct the published number on the site, and in his words "they just don't care about their customers".
I've tried DMing the DBD Twitter account, but you're unable to do so. I've left a message on their Facebook page, but haven't heard back. The only resolution left is to contest the charge through my credit card company.
It's a shame, because I fully support Behavior and love this game, but the merchandise store is a hot mess. You will not get any support from anyone, so ordering an item through them is a spin of the roulette wheel as to whether you get the item you ordered at all, or just some random thing from their shop worth substantially less than the item you paid for.