I lost access to all the characters I’ve bought from in game store?
Hello,
Has anyone run into this before? I had all DLC characters purchased and logged on one day and lost access to majority of them. I narrowed it down that it’s all the characters I’ve purchased from the in game store and not steam. I still have access to all perks and if I click on a character that is now locked, it shows the prestige level that I had. For example, in one of the screenshots I have the p100 vittorio badge on because I had him p100, but he’s now locked and can be purchased again and if I click on him, it shows him as p100.
I don’t account share or apart of any family plan for steam. This did not happen after linking another platform for cross progression. I’ve looked at Reddit posts about this and it was suggested to click buy auric cells then cancel your resync steam. Did that and nothing. I’ve rebooted, tried the game on another platform that I had linked previously and nothing changed it.
I’ve emailed BHVR DBD support and have not receive any response back besides an auto response when I made the ticket saying someone will response to you shortly and it’s been about 2 weeks.
any help would be greatly appreciated!
Comments
They have quite a backlog of tickets it will take a while to them to get to yours just be patient as this most likely only able to be fixed by them. They have had a huge back log of tickets before the anniversary and they most likely still have a lot of them to go through.
thanks for the reply! I don’t think I’m being impatient. I wasn’t complaining at all, I was just wondering if it’s ever happened anyone else and see how it might have been resolved for them. I’ve read several posts on Reddit from last year that said BHVR never resolved it and was just stuck so I really only wanted to confirm that it could be resolved and hear from someone that might have been in the same situation because you can’t really trust Reddit posts or they don’t go back and update that issues are resolved.
I am not going to say anything else of those statements than not all that lost character lost them for no reason. They some time ago removed characters from peoples accounts that were got with several fraudulent ways or people buying keys that were also got fradulent ways. Most likely this is not the case for you so you just need to wait for them to get to your ticket and if there is nothing going on they will reactivate the characters.
ah, that makes sense. I didn’t think about that. Appreciate the insight.
I’ll come back and update this once I hear back from BHVR and hope everything is restored. 😀
Exactly why I was so hesitant to buy tae and Shane, I guess this further supports my suspicions
Update: BHVR support got back with me and it took a few days of back and forth answering questions but the characters were recovered and I have access to them again!