Lost all progress!! Need HELP!
I had a level 47 David King, level 15 The Wraith, and a level 6 The Clown. They all went back down to level 1’s. It let me keep my Iridescent Shards but took all perks, add-ons, offerings, items, and bloodpoints with not refund. I noticed the day before it happened that I could not see the any auras as the killer and survivor. I went on the next day that they had all went down to level 1’s. I had tried restarting the game and redownloading it and still nothing. I have tried sending other tickets and it said to verify through the email and it had never sent me a verification email.
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I assume u restarted DbD again and it's still lost right?
What exactly u have done previously? U had a hardcrash of DbD in your previous session or something?
I had noticed the auras not popping up the day before and I restarted it. They still hadn’t been popping up so I quit playing that day. The next day I got the new killer update (Ghost Face or whatever) and it erased everything. All I have done is restart it and redownload it. I have not experienced a hard crash of any sort.
Hey man i want to do this, but devs can only restore your progress not reset it
I just gotta figure out how to get my progress back
I lost progress once. Emailed the team and they just gave my account a ton of BP to catch up again.
What’s there email?
I tried leaving tickets but it’s won’t let me.
https://support.deadbydaylight.com is the side you contact and you wait for them to respond to your ticket.
I have now been able to successfully submit a support ticket. Will keep posted on further notice.