I bought the 2,500 auric cell package and didn't get my charm.
I've checked my inbox and my inventory on both survivor and killer.
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I've checked my inbox and my inventory on both survivor and killer.
.
Read THIS post.
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ask support, they can take a look into your account
https://support.deadbydaylight.com/hc/en-us/requests/new
(If you already opened a ticket don’t open a new one as that would put you at the end of their queue again)