Killer can't get pass, Survivors can

SUMMARY OF THE ISSUE:

Survivor passed though a gap, but the killer couldn't

PLATFORM: PC

STEP BY STEP INSTRUCTIONS ON HOW THE ISSUE OCCURED:

I hit the survivor and they ran towards the exit gate
they went though a gap between 2 things
i tried to follow them and i could not get pass it

VIDEO:

https://cdn.steamusercontent.com/ugc/14188283470482849502/538C793C7A09081CD99410149E952454276BF1B2/

PLAYER LOGS:

Attached (i think)

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