Felix Festive Antlers not granted

EtNowis

SUMMARY OF THE ISSUE:

I read in the News a message that tells, buying any Auric cell pack will grant the Felix’s Festive Antlers. I go ahead and buy the least amount pack. But no antler is granted

PLATFORM: PS5

STEP BY STEP INSTRUCTIONS ON HOW THE ISSUE OCCURED:

1. go to News
2. read about the festive antlers
3. click the “+” besides the auric cell resource to enter the auric cell shop
4. purchase the first pack
5. the purchase process is successful, auric cells are granted, but no antlers is granted

VIDEO:

PLAYER LOGS:

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the item in concern