I need serious help with cross progression

I don't know what's going on I can't link my steam account because it's saying a profile with existing data already exists or something like that and the FAQ isn't telling me anything. I did it on a throw away account and linked fine but on my actual account it gives me the error so I'm lost what do I do? Yes I checked the FAQ and it's not giving me the answer.

I just want to know what I'm doing wrong and how to fix it if it's my steam account or my BHVR account seriously what is it? How do I fix because i've been stuck on this since release

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