Failed to update bloodweb

SUMMARY OF THE ISSUE: I recently purchased Renato from the store, and each time I try to level up the bloodweb, it says failed and kicks me from the game. I am having this problem with this survivor only.

PLATFORM: XBOX 1

STEP BY STEP INSTRUCTIONS ON HOW THE ISSUE OCCURED:

VIDEO:

PLAYER LOGS:

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Tagged: Declined

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